15 Oct
Al-Futtaim
Al Sharjah
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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Axe2x80x9drab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Groupxe2x80x99s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role: Manage F&I; Sales and process of a designated Sales Team within the dealer network. Achieve sales revenue targets set by the Dealer Principal / Account Relationship Manager. Work with dealer sales management in achieving Income and Revenue targets, providing weekly/monthly F&I; reports. Provide assistance whenever required in sale of maximum number of New and Used vehicles. Optimise sales of Value-Added Products. (VAP) Optimise sales of RV based products (Guaranteed Future Value Product, Leasing) In-House Finance and Conventional / Islamic Finance products through partner banks Responsible for GFV/Lease end to end Trade Cycle Management (TCM)
including solicitation and retention of new and existing customers Optimise car sales and F&I; income Ensure that all processes and products comply with company and Central Bank regulations and guidelines, including but not limited to KYC, compliance and anti-money laundering Ensuring customer engagement is priority and remains paramount. Ensure all customer data is effectively recorded onto Connect/CenterPoint systems. Ownership of end-to-end F&I; performance and results. Manage Documentation flow between AFF Hub and Brand. Work with dealer sales management to achieve all targets as set by AFF and Brands
What you will do:
- Manage F&I; Sales and process of a designated Sales Team within the dealer network.
- Achieve sales revenue targets set by the Dealer Principal / Account Relationship Manager.
- Work with dealer sales management in achieving Income and Revenue targets,
providing weekly/monthly F&I; reports.
- Provide assistance whenever required in sale of maximum number of New and Used vehicles.
- Optimise sales of Value-Added Products. (VAP)
- Optimise sales of RV based products (Guaranteed Future Value Product, Leasing) In-House Finance and Conventional/ Islamic Finance products through partner banks
- Responsible for GFV/Lease end to end Trade Cycle Management (TCM) including solicitation and retention of new and existing customers Optimise car sales and F&I; income
- Ensure that all processes and products comply with company and Central Bank regulations and guidelines, including but not limited to KYC, compliance and anti-money laundering
- Ensuring customer engagement is priority and remains paramount.
- Ensure all customer data is effectively recorded onto Connect/CenterPoint systems.
- Ownership of end-to-end F&I; performance and results.
- Manage Documentation flow between AFF Hub and Brand.
- Work with dealer sales management to achieve all targets as set by AFF and Brands.
- Be able to demonstrate the Skills, Knowledge and controls required to manage overall sales process.
- Work with the Dealer Principal / Sales Manager to deliver and grow F&I; revenue.
- Ensure customers are second faced with the aim of closing Unit Sales and F&I; products
- Ensure customers are given the worldxe2x80x99s warmest welcome and are made to feel special. Be transparent at all times and make the buying
- experience easy and personal always as per Al-Futtaim values.
- Ensure full compliance at all times in all interactions with customers, partner banks, in-house finance and leasing processes Dealer Principal / ARM
- Ensure that quality time is spent with customers by asking relevant
- questions. Record the answers on Connect system to allow the correct
- selection of vehicle and value-added products for every customer.
- Conduct meetings with Sales Manager daily to discuss vehicle and value
- added product sales and assist in training of new Sales Executives.
- Coach Sales Executives through the structure of the offer to be presented to the customer.
- Second face customers based on request before they leave the showroom.
- Maintain and develop relationship with new and existing customers to ensure continued customer loyalty to the brand.
- Ensure You act as a consultant for the brand team at showroom level.
- Ensure you are aware of all competitorsxe2x80x99 products by doing mystery shopping exercises and collecting data directly from competitorsxe2x80x99
Required Skills to be successful:
- Strong knowledge of F&I; processes, structure, systems and methodology.
- Compliance banking and F&I; (KYC etcxe2x80xa6
- Strong understanding of RV based finance products e.g., Guaranteed Future Value Product, Leasing.
- Ability to manage Guaranteed Future Value products and Leasing renewal process including EoT and retention of
- customers for new vehicles.
- Ability to manage and transact customers for Al-Futtaimxe2x80x99s in-house financing.
- Strong market knowledge of Islamic/Conventional funding and Insurance products and services.
- Ability to manage sales staff and ensure continuity of a referral process of customers to the F&I; Manager.
- Ability to work and perform under pressure and with synergy with the team.
- Ability to present, advise and communicate F&I; products and services to B2C customers.
- Understanding of auto sales process (Dealer level UAE)
- Strong interpersonal facilitation and presentation skills.
- Ability to influence and gain financial commitment at customer levels.
- Strong quantitative and analytical skills and MS proficiency.
- Understanding/Knowledge of competitor consumer offers, rates and market strategies. Previous automotive experience preferred
What equips you for the role:
- Bachelorxe2x80x99s degree/University degree or equivalent experience
Wexe2x80x99re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click xe2x80x9capplyxe2x80x9d: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.