Front Desk Receptionist/patient Coordinator

Front Desk Receptionist/patient Coordinator

To greet visitors and patients, determine their needs and guide them accordingly.
- To answer queries and to provide information directly to the person or on the telephone.
- To carry out relevant tasks & assignments as required and requested by Clinic Manager/ management.
- Maintain a cordial liaison with Doctors, Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the Center.
- Ensure appointment schedules are adhered to with mínimal or no waiting times.
- Maintains and prepares files, records and reports.
- Co-ordinates with other departments (Billing, Nursing, House Keeping, OPD)
- Take full responsibility for dealing with relevant customer complaints,





queries and request for information for start to end of process. Handles grievances. (Patient history, report related, etc.)
- Draft documentation as required and requested.
- Ensure that both an appropriate and adequate investigation take place in all cases. This information taken into consideration.
- Must approach all matters in non-biased and professional manner.
- Provide input to the development of relevant customer care policy.
- Keep all relevant parties informed of assigned work programs as much as possible.
- To strictly follow & comply the Center complaint management policy.
- To make regular rounds and see the aesthetic ambience of the Center is always maintained.
- Ensures that the brochures, flyers & other patient education materials are always available to patients.
- Participate in continuous quality improvement of the Center as and when required and any other work assigned by the Manager within the scope of the job.






- To coordinate and have a cordial liaison with the Insurance & Accounts for Insurance queries related to Registration/Billing and Network coverage.
- To monitor the workflow of the Doctors schedule availability and communicate the same to the patients.
- To ensure that the registration formalities of patients are completed promptly, and Insurance and other billing formalities are taken care.
- To be able to generate bills, invoice.
- Must be responsible to ensure that the valid documents and Identity card of patient is collected at the reception prior to an appointment.

**EDUCATION**

Bachelor or master’s degree in any field

**EXPERIENCE**

2-3 years’ experience in Aesthetic Clinic, preference on UAE experience.

**SKILLS AND COMPETENCIES**
- Demonstrate excellent oral and written communication skills.
- Customer oriented






- Ability to resolve queries in a professional and calm manner.
- Good customer care and soft skills
- Deal with complaints in professional manner
- Excellent interpersonal skills
- Highly analytic skills

Pay: From AED6,000.00 per month

**Experience**:

- Aesthetic Clinic: 2 years (required)

Application Deadline: 19/10/2024

▶️ Front Desk Receptionist/patient Coordinator
🖊️ Zieda Aesthetic Clinic
📍 Dubai