14 Oct
Transguard group
Dubai
Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAExe2x80x99s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!We are currently recruiting for an Operations Officer-Customer Service to join our Cash Services team in our HQ, located in DAFZA, Dubai Airport Freezone.Scope: Customer Service Officer will be responsible to handle day-to-day queries related to cash discrepancies, service issues, complaints raised by customers whilst handling error free queries in timely mannerFinancial
- Ensure error free handling of cash discrepancy queries which will safeguards companyxe2x80x99s brand image
Customer
- Handle all cash discrepancy queries/complaints received from different channels
- Log all customer queries/complaints in a tracker on daily basis
- Follow-up and coordinate with internal business units for feedback/findings and closure of an incident
- Tactfully finalize the cash discrepancy findings and accordingly share findings with the clients
- Ensure all queries/complaints are resolved with agreed contractual SLAs
- Maintain appreciate logs received by bank or customers
- Daily and Weekly Dashboard to be prepared and shared with line manager
- Maintain Minutes of Meeting records for banks/customers and ensure closure of points within internal units.
- Proactive customer communications
Process
- Identify process gaps and discuss with the line manager and arrange for internal meeting with business unit to discuss and fix the gaps.
- Periodic update of customer service standard operating procedure,
processes
Innovation
- Suggest ways and means to enhance customer experience and improve customer satisfaction
SkillsSelection Criteria
- Effective Communication
- Problem Solving
- Critical Thinking
- Analytical & Reporting
- Analytical and reporting skills
- 5 yearsxe2x80x99 experience in Customer Service.
- Minimum bachelorxe2x80x99s degree required.
- Proficiency in English
- Proficiency in MS Office (PowerPoint/Word & Excel are essential
Transguard Group
▶️ Operations Officer Customer Service
🖊️ Transguard group
📍 Dubai