Operations Officer Customer Service

Operations Officer Customer Service

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAExe2x80x99s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!We are currently recruiting for an Operations Officer-Customer Service to join our Cash Services team in our HQ, located in DAFZA, Dubai Airport Freezone.Scope: Customer Service Officer will be responsible to handle day-to-day queries related to cash discrepancies, service issues, complaints raised by customers whilst handling error free queries in timely mannerFinancial







- Ensure error free handling of cash discrepancy queries which will safeguards companyxe2x80x99s brand image

Customer

- Handle all cash discrepancy queries/complaints received from different channels
- Log all customer queries/complaints in a tracker on daily basis
- Follow-up and coordinate with internal business units for feedback/findings and closure of an incident
- Tactfully finalize the cash discrepancy findings and accordingly share findings with the clients
- Ensure all queries/complaints are resolved with agreed contractual SLAs
- Maintain appreciate logs received by bank or customers
- Daily and Weekly Dashboard to be prepared and shared with line manager
- Maintain Minutes of Meeting records for banks/customers and ensure closure of points within internal units.
- Proactive customer communications

Process

- Identify process gaps and discuss with the line manager and arrange for internal meeting with business unit to discuss and fix the gaps.
- Periodic update of customer service standard operating procedure,





processes

Innovation

- Suggest ways and means to enhance customer experience and improve customer satisfaction

SkillsSelection Criteria

- Effective Communication
- Problem Solving
- Critical Thinking
- Analytical & Reporting
- Analytical and reporting skills
- 5 yearsxe2x80x99 experience in Customer Service.
- Minimum bachelorxe2x80x99s degree required.
- Proficiency in English
- Proficiency in MS Office (PowerPoint/Word & Excel are essential

Transguard Group

▶️ Operations Officer Customer Service
🖊️ Transguard group
📍 Dubai