16 Oct
ACCOR
Dubai
Job Description
Oversees the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
Incorporate duties specific to In-Room Dining management, emphasizing the synchronization of service standards and menu offerings between the all-day dining restaurant and IRD.Oversee the seamless execution of service delivery that meets room service expectations, focusing on timing, food quality, and the customization of orders to cater to guest preferences.
1. Develop and implement strategies to enhance revenue and operational efficiency across all-day dining and IRD services.
2. Initiate promotional campaigns, special offers,
and loyalty programs that cater to both regular and in-room guests, driving both satisfaction and profitability.
3. Manage logistical challenges specific to IRD, such as ensuring the timely delivery of meals, maintaining food safety and quality during transport, and coordinating with housekeeping to guarantee guest satisfaction and adherence to service standards.
Maintains records of staff periodic manner and operating costs.Provides feedback and coaching to the Team regularly.Treats all Team Members fairly, with respect.Sets high standards for appropriate team behavior on shift.
Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures.
1. Handles guest complaints in restaurants.
2. Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.
3. Maintains budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records.
4.
Checks the quality of deliveries of fresh food and baked goods.
Meets with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items.Arranges for maintenance and repair of equipment and other services.Totals receipts and balance against sales, deposit receipts, and lock facility at the end of the day.Ensures new products are executed properly the following rollout.
1. Is capable of handling irate customers with a friendly/calm attitude.
2. Ensures product quality and great service.
3. Shows enthusiasm about the guest within the restaurant.
Is flexible in dealing with changes/problems (e.g.,
being short staffed).Effectively forecasts restaurant needs.Shifts priorities and goals as work demands change.Prioritizes tasks effectively to ensure the most important tasks are completed on time.Seeks, listens, and responds to Guest feedback.Coaches the team on how to exceed Guest expectations.Does not blame others; takes accountability for problems.Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same.Is proficient in using computer software to monitor inventory, track staff schedules and pay, and perform other record-keeping tasks.Is proficient in Point of sale (POS) software, inventory software, Restaurant guest satisfactory tracking software etc.You will adhere to Hotel’s Hygiene and HACCP standards and ensure its Standard Operating Procedures and Requirements are fully met.Assists in planning regular and special event Menu.
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▶️ Outlet Manager (All Day Dining & In-Room Dining)
🖊️ ACCOR
📍 Dubai