Business Travel Consultant

Business Travel Consultant

16 Oct
|
Asterix Communications
|
Dubai

16 Oct

Asterix Communications

Dubai

POSITION : BUSINESS TRAVEL CONSULTANT

REPORTING TO : TEAM LEADER

JOB PURPOSE :

Reed & Mackay, a Strategic Travel Management and Services Company leads its field by attracting, developing and retaining the most talented people within the industry.

Reed & Mackay has an enviable reputation for exceptional service which is delivered through placing innovative technology (exclusively available to Reed & Mackay) in the hands of outstanding people.

The main role of a Business Travel Consultant is to build relationships and understand the needs of our clients whilst delivering a 'high-touch' service that saves clients time and drives down their total cost of travel.

PRINCIPLE RESPONSIBILITIES :

Service expectation

Provide a dedicated,





consistently high level of service to all clients tailored to their individual requirements with a desire to exceed client expectation at all times

Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M;

Ability and willingness to service different client industry sectors across the wider business

Demonstrate innovative thinking and provide a consultative approach

Advise proactively on all relevant immigration, passport and visa requirements along with any applicable travel restrictions

To be proficient in all R&M; Technology, sharing knowledge with the client to ensure an all-encompassing service

To be responsible for the delivery of all rail reservations and to advise clients on best practice utilising R&M; technology

Recommend and procure ancillary products as required i.e. car rental, ferry, etc.

Operational expectation

Manage your own full client portfolio to the highest R&M; standard, demonstrating extraordinary customer service to your wider team







Pro-actively build meaningful and long lasting relationships both internally and externally

Exceed client's expectation at all times

Identify and implement opportunity to add value to each booking

Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience

Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up to date knowledge of industry innovations (e.g. airline direct connect)

Working with IFD to proactively identify cross market and local inventory differences

Procure the best hotel rates for clients utilising GDS and non GDS channels

Monitor all bookings for further saving opportunities up until completion of the trip







To be proficient in all R&M; Technology and to ensure knowledge is shared and maintained amongst the team

To be responsible for the delivery of UK rail reservations and to advise clients on best practice utilising R&M; technology.

To oversee the client experience by utilising mixed mode booking tools and to provide 1st line product support for both offline / online bookings

Demonstrate proactive thinking when providing travel solutions

Able to provide cost effective solutions across all aspects of travel

To comply with the client policies and guidelines at all times

Achieve SLA's for all accounts

Assist with iQ demos as appropriate

Assist sales team attending prospect client meetings

Regular interaction with overseas colleagues

Apply Quality Control procedures and processes in line with company and GREC requirements







REQUIREMENTS :

Manage your own ticket issuance

Calculate your own reissues and changes in line with ticketing time limits

Exceptional telephone manner and written skills

Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines

Has a proven record of experience in a core business travel environment

Minimum qualification level to Fares & Ticketing VAII (formally BA2)

Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus

Experience of mixed mode booking tools, and 1st line product support for both offline / online bookings

Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins







Knowledge of Low Cost Carriers in the market and their different products available.

Fully conversant with various rail booking systems

Have a 'team player' approach to an office environment

Experience in using MS software packages

Ability to build an exceptional rapport with all clients

Excellent attention to detail

Flexible approach to working environment and willingness to work from different office locations, including 'mobile travel manager' visits

Have an enthusiastic approach and willingness to learn attitude

Independently commit to attend and complete all relevant training

Achieve individual and team based business objectives

▶️ Business Travel Consultant
🖊️ Asterix Communications
📍 Dubai

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: business travel consultant

Business Travel Consultant

Business Travel Consultant

POSITION : BUSINESS TRAVEL CONSULTANT REPORTING TO : TEAM LEADER JOB PURPOSE : Reed & Mackay, a Strategic Travel Management and Services Company leads its field by attracting, developing and retaining the most talented people within the industry. [...]
Dubai
16 Oct
    Dubai
    16 Oct

Business Travel Consultant with German

Business Travel Consultant with German

About the job Job Title: Business Travel Consultant with German - Relocation to Bulgaria Job Description We have a new opportunity for you that includes Relocation to Bulgaria! Each year our client helps thousands of companies in over [...]
Dubai
20 Oct
    Dubai
    20 Oct

Business Travel Consultant with German

Business Travel Consultant with German

About the job Job Title: Business Travel Consultant with German - Relocation to Bulgaria Job Description We have a new opportunity for you that includes Relocation to Bulgaria! Each year our client helps thousands of companies in over 60 markets t [...]
Dubai
28 Oct
    Dubai
    28 Oct

Business Travel Consultant with German

Business Travel Consultant with German

About the job Job Title: Business Travel Consultant with German - Relocation to Bulgaria Job Description We have a new opportunity for you that includes Relocation to Bulgaria! Each year our client helps thousands of companies in over 60 [...]
Dubai
28 Oct
    Dubai
    28 Oct
Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: business travel consultant