16 Oct
Asterix Communications
Dubai
POSITION : BUSINESS TRAVEL CONSULTANT
REPORTING TO : TEAM LEADER
JOB PURPOSE :
Reed & Mackay, a Strategic Travel Management and Services Company leads its field by attracting, developing and retaining the most talented people within the industry.
Reed & Mackay has an enviable reputation for exceptional service which is delivered through placing innovative technology (exclusively available to Reed & Mackay) in the hands of outstanding people.
The main role of a Business Travel Consultant is to build relationships and understand the needs of our clients whilst delivering a 'high-touch' service that saves clients time and drives down their total cost of travel.
PRINCIPLE RESPONSIBILITIES :
Service expectation
Provide a dedicated,
consistently high level of service to all clients tailored to their individual requirements with a desire to exceed client expectation at all times
Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M;
Ability and willingness to service different client industry sectors across the wider business
Demonstrate innovative thinking and provide a consultative approach
Advise proactively on all relevant immigration, passport and visa requirements along with any applicable travel restrictions
To be proficient in all R&M; Technology, sharing knowledge with the client to ensure an all-encompassing service
To be responsible for the delivery of all rail reservations and to advise clients on best practice utilising R&M; technology
Recommend and procure ancillary products as required i.e. car rental, ferry, etc.
Operational expectation
Manage your own full client portfolio to the highest R&M; standard, demonstrating extraordinary customer service to your wider team
Pro-actively build meaningful and long lasting relationships both internally and externally
Exceed client's expectation at all times
Identify and implement opportunity to add value to each booking
Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience
Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up to date knowledge of industry innovations (e.g. airline direct connect)
Working with IFD to proactively identify cross market and local inventory differences
Procure the best hotel rates for clients utilising GDS and non GDS channels
Monitor all bookings for further saving opportunities up until completion of the trip
To be proficient in all R&M; Technology and to ensure knowledge is shared and maintained amongst the team
To be responsible for the delivery of UK rail reservations and to advise clients on best practice utilising R&M; technology.
To oversee the client experience by utilising mixed mode booking tools and to provide 1st line product support for both offline / online bookings
Demonstrate proactive thinking when providing travel solutions
Able to provide cost effective solutions across all aspects of travel
To comply with the client policies and guidelines at all times
Achieve SLA's for all accounts
Assist with iQ demos as appropriate
Assist sales team attending prospect client meetings
Regular interaction with overseas colleagues
Apply Quality Control procedures and processes in line with company and GREC requirements
REQUIREMENTS :
Manage your own ticket issuance
Calculate your own reissues and changes in line with ticketing time limits
Exceptional telephone manner and written skills
Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
Has a proven record of experience in a core business travel environment
Minimum qualification level to Fares & Ticketing VAII (formally BA2)
Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
Experience of mixed mode booking tools, and 1st line product support for both offline / online bookings
Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins
Knowledge of Low Cost Carriers in the market and their different products available.
Fully conversant with various rail booking systems
Have a 'team player' approach to an office environment
Experience in using MS software packages
Ability to build an exceptional rapport with all clients
Excellent attention to detail
Flexible approach to working environment and willingness to work from different office locations, including 'mobile travel manager' visits
Have an enthusiastic approach and willingness to learn attitude
Independently commit to attend and complete all relevant training
Achieve individual and team based business objectives
▶️ Business Travel Consultant
🖊️ Asterix Communications
📍 Dubai