Guest Services Executive - Level45 - Conrad Abu Dhabi Etihad Towers

Guest Services Executive - Level45 - Conrad Abu Dhabi Etihad Towers

Guest Services Executive - Level45 - Conrad Abu Dhabi Etihad Towers

A Guest Services Executive - Level45 provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing

As Guest Services Executive - Level45, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards :

Achieve positive outcomes from Guest queries in a timely and efficient manner







This role is for our Level45; a premium club at Conrad Abu Dhabi Etihad Towers

Ensure an efficient reception experience for Guests, including check in / out, and complete audit procedures, as required

Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments

Demonstrate a high level of customer service at all times

Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

Comply with hotel security, fire regulations and all health and safety legislation







Act in accordance with policies and procedures when working with front of house equipment and property management systems

Follow company brand standards

Assist other departments, as necessary

What are we looking for

Guest Service Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

Previous experience in a customer-focused industry

Completed high school certificate or equivalent

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Excellent grooming standards

Ability to work on your own and as part of a team

Competent level of IT proficiency







Previous experience in cash handling

What will it be like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.

Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision 'to fill the earth with the light and warmth of hospitality' unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!