16 Oct
Asterix Communications
Dubai
Main Accountabilities :
Answer,
screen, and forward any incoming phone calls while providing basic information
when needed
Provide
office support services in order to ensure efficiency and effectiveness within
the School
Liaising,
communicating, and nurturing enrolled family relationships as per the Lifecyle
of School Engagement Infographic.
Maintain
open lines of communication to existing parents to ensure their concerns,
complaints and compliments feedback are handled effectively, efficiently and in
a timely manner, escalating to relevant SLT members when necessary and
scheduling touch base meetings as required.
Maintain
communications with existing parents, handling queries and being the liaison
between other school personnel and departments.
Coordinate
parent / community events in order to engage parents in school activities and
celebrations.
Assisting
in the Induction process via introduction by welcome packs and regular touch
base calls
Acting as
first point of contact for all parental complaints by monitoring, following up
and escalating concerns as required.
Being versed
in rules and regulations of the Ministry of Education and KHDA
Attending
weekly FOSS / FRISS meetings to identify any queries, concerns and conduct
regular workshop and intervention sessions
Monitor / screen / escalate
all complaints
Answering all
enquiries, processing requests & logging in all information for walk-in
inquiries onto the CRM
Notifying
colleagues in School of Visitor arrivals for a meeting i.e., Admissions, SLT,
etc.
Welcoming
engaging with prospective parents & visitors and addressing their
needs with a smile e.g., processing requests such as Item or Food drop-off /
Early pickup / Lateness etc.
Filtering,
re-directing incoming queries and concerns to the members in the Organisation
related to academic & operational policies, protocols & processes &
communicate on all matters related to : age-appropriate year-group
placement, the National Curriculum for England, Options, KS4 & 5 Pathways
IBDP / IBCP, BTEC, GCSEs, 'A' Levels),
Tuition Fees, Fee Payment dates, Scholarships, Discounts, Complaints, COVID
HSE, Medical, Maintenance, Bus, Non-English Speakers & Special Interest
Groups, Academic Events / Productions / Trips etc.
Physically
ushering new families to their next engagement in the Admissions &
Induction & Departure Process
Coordinating
Existing Student Transitions with relevant Phase
Supporting GLO
on new student KHDA Student Registration & procuring required documentation
Assisting the
Admissions Team on their R&Rs; including :
Back-end data
entry on the Family (Student) Profile into various systems (CRM / SIMS / VLE),
and data entry of information from Digital Forms
Entrance Assessment Form, Scholarship Form) etc
Record Keeping & Compliance using
updating registers for :
Student Attendance
Evacuation
Student Absences & approval via the VLE
Student Lateness
Student Early pick-up
Call & Email
Survey Campaigns with existing families 1 x Term
Undertake
regular surveys of new parent views on enrolment process and other subjects of
relevance and work with the marketing team to devise marketing and
communication strategies for prospective parents at all stages of the
admissions cycle
Alerting the
Head of Phase / Principal to take necessary action on the existing families of
possible withdrawal intentions
Supporting FCO
Marketing by use of the relevant Digital Form to update Dubai Schools Market
Study
Conduct Family
Exit Interview by conducting initial meeting / phone call with parent
Receive and
sort daily mail / deliveries / couriers
Maintain
security by following procedures and controlling access (monitor logbook, issue
visitor badges)
Update
appointment calendars and schedule meetings / appointments
Job specification : Bachelor's
Bachelor's
degree in any discipline.
Good written
oral communication skills.· Bi-lingual candidates with ability to speak Russian language will be an added advantage.
The candidate
must have excellent customer service, negotiation skills & a flair for numbers.
Functional
computer skills are required.
▶️ Receptionist and Parent Liaison Officer – Sunmarke School
🖊️ Asterix Communications
📍 Dubai