16 Oct
Property Shop Investment LLC – Abu Dhabi
Abu Dhabi
**About Us**
Property Shop Investment LLC (PSI) is the #1 private real estate company headquartered in Abu Dhabi. Established in 2007, we are dedicated to sustainable and dynamic performance in the UAE real estate market. We provide a wide range of real estate services, including property brokerage, development and consultancy services, real estate marketing, investment advisory, property appraisal, and property and facility management. Our goal is to inspire people and exceed expectations while delivering a hassle-free real estate experience.
**Role Description**
**Responsibilities**
01. Work closely with the Sales team leader, motivating and coaching the Sales Agents.
02. Hosting 1-2-1’s and team meetings.
03.
Keeping up to date with business development and new product lines.
04. Manage day-to-day line activities, priorities and make risk/impact assessments within existing processes and procedures towards achieving SLAs.
05. Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved.
07. Lead and inspire a team of sales-oriented agents to deliver excellent levels of individual/team performance and customer satisfaction.
08. Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture.
09. Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team.
10. Work with the management team to identify and deliver positive change and business efficiencies.
11. Deliver the allocated part of the operation within agreed budgets, service levels and business targets.
12. Escalate any appropriate problems to senior management.
13.
Support the Sales Manager to highlight operational risks and areas for improvement.
14. Takes Health, Safety & Environment (HSE) lead in ensuring “safe systems of work” and “safe conditions” are in place within area of responsibility.
15. Performs other similar or related duties as required or assigned by management
**Qualifications**
A Educational Requirements / Qualifications:
- An Attested bachelor’s degree.
B Experience:
- Minimum of 2 years’ experience within a contact centre environment as a Team Manager or related area, and experience in the Interact industry.
- Experience within customer services
C Skills and Competencies:
- Excellent leadership, coaching and communication skills.
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations.
- Energetic and motivating individual and creative thinking.
- Extremely organized and details oriented
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- How many years of experience do you have in a Contact Centre environment?
- How many years of experience do you have in CRM?
- Do you have experience in a Sales/Customer Service environment?
**Experience**:
- Sales: 1 year (preferred)
**Language**:
- English (required)
**Location**:
- Abu Dhabi (preferred)