16 Oct
Asterix Communications
Dubai
Customer Support Officer - Arabic Speaker
Join FxPro : a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Monaco, Nassau, and Dubai.
FxPro boasts a diverse workforce of over 400 employees representing 22 nationalities, making it an exciting and dynamic workplace.
At FxPro, we see each team member as an integral part of our success story.
As a Customer Support Officer, you will assist the clients of FxPro. The Customer Support Officer responsibilities include but are not limited to providing support to customers through various ways, answering customers' questions and resolving problems.
The successful candidate must be able to work in morning and evening shifts 24 /
Responsibilities
Deliver service and support to clients through live chat, email and phone, providing support by identifying problems and offering solutions - as needed
Contact clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional / alternative documents to verify their profile
Contact clients with defined time frames who are trying but failing to fund their accounts via one of our offered methods
Support clients with completing the process and offer / suggest alternatives
Maintain relationships with higher value clients as needed to ensure the smooth continuation of business
Collect feedback from clients with relation to products, services and payment methods and pass on a detailed email to management to review and implement as necessary
Ensure client records are kept up to date and all communication and guidance provided to clients is recorded
Contact clients for any pending matters related to their accounts
Attend to other tasks that the head of the department deems necessary
Handle the tickets in the live chats in the designated languages
Requirements
University Degree or relevant working experience
2-3 years of experience in a similar role
Computer literacy with good command of Google apps
Ability to work under pressure, face constant challenges, adapt to changes
Keep pro-active position in running a business
Fluency in English and Arabic
Knowledge of trading platforms (MT4, MT5, or cTrader) will be considered an advantage
Ability to work in morning and morning and evening shifts 24 / 5
Our Benefits
Competitive compensation package
24 days off and 15 sick leaves annually
Corporate insurance plan
Snacks and beverages
Birthday certificate
Visa / work permit support
Job ID 382
▶️ Customer Support Officer - Arabic Speaker
🖊️ Asterix Communications
📍 Dubai