16 Oct
PS I Real Estate
Dubai
**PRIMARY PURPOSE**
**RESPONSIBILITIES**
Support the Customer Success Manager in managing a portfolio of clients who have purchased residential units from our company.
Conduct regular calls and communications with client’s post-sale to ensure their satisfaction and address any concerns or inquiries they may have.
Assist in identifying opportunities for upselling or cross-selling additional properties to existing clients.
Use a sales-driven approach to encourage clients to consider further property investments or upgrades, under the guidance of the Customer Success Manager.
Document all client interactions and maintain accurate records in the CRM system
Gather and analyze client feedback regarding their experience to identify areas for improvement and optimize client satisfaction and retention.
Regularly update clients on market trends, property values, and relevant industry insights to help them make informed decisions, as directed by the Customer Success Manager.
Assist in preparing regular reports summarizing key metrics such as client satisfaction levels, engagement rates, and sales opportunities.
Update the CRM system in real-time with detailed notes from client interactions, including discussions, outcomes, and action items.
Take Health, Safety & Environment (HSE) lead in ensuring “safe systems of work” and “safe conditions” are in place within area of responsibility.
Perform other similar or related duties as required or assigned by management.
**QUALIFICATIONS & EXPIERENCE**
**Educational Requirements / Qualifications**:
Bachelor’s degree in Business Administration, Hospitality Management, Marketing, Public Relations, or a related field preferred.
**Experience**:
1-3 years of experience required in any related industry.
Previous experience in hospitality, client-facing roles, or public relations, with demonstrated ability to effectively engage and interact with clients.
**Skills and Competencies**:
Sales-driven mentality with a passion for exceeding targets and driving revenue growth.
Ability to prioritize tasks and manage multiple responsibilities simultaneously.
Highly professional communication skills, both verbal and written, with the ability to articulate ideas clearly and persuasively.
Excellent knowledge of English.
Excellent communication skills.
Exceptional interpersonal skills, time management,
and organizational skills.
Appealing appearance on the phone.
Application Question(s):
- What is your Expected Salary?
- What is your Notice Period?
▶️ Customer Success Coordinator - Real Estate
🖊️ PS I Real Estate
📍 Dubai