16 Oct
ADIB - Abu Dhabi Islamic Bank
Abu Dhabi
Senior UX Researcher
ADIB - Abu Dhabi Islamic Bank
Abu Dhabi, United Arab EmiratesJob Description
Role: Senior UX Researcher
Location: Abu Dhabi
Role Purpose:
- Senior UX Researcher primary role is to provide support to the design team for customer research and testing activities of digital products and services.
- S/he will be working with a diverse team of Product Owners, Engineers and Designers to create, deliver, and test digital banking products.
Key Accountabilities of the role:
- Organise customer recruitment and interview/workshop scheduling activities.
- Follow up with interview/workshop participants on attendance. Perform qualitative and quantitative research e.g. ethnographic field studies, focus groups,
interviews, customer testing, competitive benchmarking, customer surveys and questionnaires.
- Synthesize research findings into meaningful reports and outcomes.
- Organise and manage note-taking during research interviews.
Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:
- Experience in working at consumer-focused product companies delivering extraordinary user experiences.
- The ability to direct, drive, and evolve research projects inside an ever-growing and experimenting environment.
- Excellent communication skills in English (Arabic is a plus) together with analytical thinking and problem-solving.
- Capability to breakdown and simplify complex problems and being confident at presenting to a mixed audience of different levels in the organization.
- A user-focused design mentality. Experienced in acquiring user feedback, conducting usability studies, performing user research, or A/B tests.
- Experienced working in a dynamic design process where quantitative and qualitative customer data guide our designs.
- Strong time management skills and the ability to be self-directed and prioritize.
- A curiosity to learn and a willingness to adapt as new and different challenges constantly emerge.
Previous experience:
- 3+ years of experience in product/interaction design research in a consumer-focused organization.
- A minimum bachelor's degree in design, Human-Computer Interaction, or a related field.
- Operational experience in prioritization and time management.
- Excellent written and verbal communication skills in English (Arabic is a plus).
- Knowledge of MS Office.
Additional knowledge of design research tools is a plus (Dovetail, Lookback).
- Self-driven personality with a proactive attitude and ability to maintain a structured working style.
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▶️ Senior UX Researcher | Abu Dhabi, UAE
🖊️ ADIB - Abu Dhabi Islamic Bank
📍 Abu Dhabi