15 Oct
Sharjah Art Foundation
Sharjah
Internship Opportunity
Title: Shop Supervisor
Reports to: Press and Communications Manager
Purpose:
The Shop Supervisor position provides a unique opportunity for growth and development. In this role, you will assist the Press and Communications Manager in all aspects of SAF shops. You will oversee purchasing, merchandising, consignment, point of sale management, reconciliation, inventory control and supervising shop staff and volunteers, along with other corollary activities related to the SAF shops. Additionally, you will schedule and oversee SAF shop staff schedules and daily tasks, provide input about sales, and check and organize the SAF shop storage.
You will also work closely with the storage manager to ensure SAF Shop products are organized accordingly. Furthermore, this role includes overseeing the e-commerce shop and the e-commerce assistant to ensure all ordered items are tracked and shipped, besides sharing feedback about potential items that could be created in response to SAF exhibitions and events.
The Shop Supervisor is expected to inspect all SAF shops in various locations of the Emirate of Sharjah on a weekly basis. Therefore, this role requires driving to other parts of the city to ensure all shops are consistent with presence and sales.
Also, it's essential to compile a diverse display of SAF shop items to be stocked and presented in a distinct manner at each shop, aligning with the specific location and audience. This diverse selection is expected to offer a wider range of choices for customers, thereby increasing sales.
Admin Duties and Responsibilities:
- Generate monthly, quarterly and yearly sales reports (for online and physical shops)
- Familiar with the POS (oodo) system
- Maintain purchase records
- Coordinate cash/deposits with the Accounts team
- Collect cash from daily sales from SAF Shop staff to hand over to the Accounts team
- Brief sales staff on new/upcoming items
- Brief and assign staff to handle SAF stand/booth during upcoming events
- Provide support to SAF shop activities or warehouse operations
- Coordinate with suppliers, dealers and co-workers
- Handle staff attendance and determine replacements in case of staff shortage
- Assist in stock count exercises as required
- Oversee the daily operations
- Maintain and update sales and customer records
- Develop monthly sales reports
- Internally communicate important feedback from customers and sales representatives
- Stay up to date with new products and features
- Process shop paperwork to ensure all financial figures are correct
- Check SAF shop storage
- Inspect and check all SAF shops in the different locations in the Emirate of Sharjah
SAF Shop Staff Supervisory Duties:
- Ensure staff are familiar with the POS (oodo) system
- Oversee customer service and the staff’s handling of purchases, returns and refunds
- Brief them about promoting products to increase sales
- Look over all shop operations
- Handle cashier opening and closing amounts
- Ensure the staff share a report and prepare daily cash to be handed to you
- Ensure they are updating the inventory
- Coordinate with staff to facilitate the restocking of shop merchandise
- Ensure items are inspected for quality and quantity when new shipments come in from the main store
- Oversee unpacking during deliveries, stocking shelves, arranging displays and completing shift paperwork and required counts
- Ensure staff keeps the store clean and tidy, running it smoothly at all times and maintaining the SAF shop's interior and exterior appearance
Inventory Responsibilities:
- Manage each shop inventory and determine items and quantities of stock to be reordered and maintained
- Coordinate with SAF shop staff to facilitate restocking and distribution of shop merchandise
- Inspect items as to quality and quantity upon receiving a new shipment from the main store
- Conduct SAF shop inspections across all locations regularly to ensure everything meets SAF standards and to report on the same to the Press and Communications Manager.
- Suggest items for clearance
- Occasionally perform SAF shop sales assistant position in the event of staff shortage
- Oversee and organize all SAF shop storage
- Inspect and count shipments of new stock as they come in from external vendors
- Record and maintain accurate inventory balances
- Manage product barcoding
- Order quantity as per sales of each shop
- Record details of shipment and storage
- Liaise with the shipment company
- Regularly check condition of items
- Report old, unused, unsold and damaged items
E-Commerce Responsibilities:
- Supervise the e-commerce orders and ensure the E-commerce Assistant keeps track of all online orders
- Share monthly online sales reports with the Press and Communications Manager
- Fulfill all online orders as per the requirements
- Regularly track the shop website to make sure it's up to date
- Deal with customer queries and complaints
- Oversee pricing and stock control
- Regularly check items' conditions before shipment
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▶️ Shop Supervisor
🖊️ Sharjah Art Foundation
📍 Sharjah