Customer Research Officer

Customer Research Officer

JOB PURPOSE
To support in the execution, monitoring and tracking of customer experience activities in line with the required standards in order to enable ADCB and its subsidiaries achieve their service ambition and business plans.

WORKING RELATIONSHIPS

1. Line Manager:
To receive direction and support, discuss performance and ensure objectives are met.
To provide updates.
2. External Vendors:
To monitor progress of survey fieldwork.
3. Customer Survey Team:
To support tracking and daily activities.
4. Business Units:
To provide information, validate data and share results.

ACCOUNTABILITIES

1. Customer Experience Activities:
Support the daily activities in relation to customer research studies; external/internal customer.






Validate daily dashboard details/calculations for assigned projects/initiatives and communicate results to the respective teams as per the required frequency/agreed turnaround times.
2. Monitoring and Tracking:
Monitor and track the completion of survey fieldwork conducted by internal departments and external vendors for assigned projects/initiatives to ensure completion as per the ADCB standards.
3. Policies, Processes, Systems and Procedures:
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions.
4. Self-Management:
Manage self in line with the Bank’s people management policies, procedures, processes and practices to maximise own contribution to business performance.
5. Customer Service:






Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.

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▶️ Customer Research Officer
🖊️ Abu Dhabi Commercial Bank
📍 Abu Dhabi