15 Oct
Asterix Communications
Dubai
About Dubai Holding Real Estate :
Dubai Holding's real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai's residents and visitors alike.
As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centers, mosques, schools, supermarkets and landscaping.
Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top-notch facilities management services.
Job Purpose :
The job holder will be responsible to provide excellent customer service standards and ensure customers' inquiries are efficiently fulfilled.
Key Responsibilities :
- Support section head in achieving the assigned liability targets and align efforts with the company's overall objectives, strategies, and policies.
- Assist the team in daily operations by providing guidance, troubleshooting challenges, and fostering a collaborative work environment.
- Support the manager in executing departmental strategies and assist in developing detailed reports, presentations, and data analysis to track performance.
- Responsible for customer inquiries via phone, email, and in person. Address issues calmly and professionally to ensure swift resolution, escalating complex issues when necessary.
- Maintain accurate records of customer interactions and transactions, ensuring the tracking system is updated and readily accessible for review.
- Work closely with other departments to ensure customer satisfaction and smooth workflow processes across teams.
- Recommend improvements to optimize departmental operations.
- Adhere to established communication procedures, guidelines, and policies to maintain consistency and quality in service delivery.
- Support the legal department with required information for legal issues and court cases to ensure timely and accurate legal processing.
Candidate Qualifications, Experiences & Skills :
- Bachelor's degree in Business Administration or a related field.
- Well versed in CRM systems, financial tracking tools, and MS Office Suite (Word, Excel, PowerPoint).
- Ability to analyze data, generate insights, and suggest solutions for improving operations.
- Excellent verbal and written communication skills, with the ability to explain complex issues clearly to customers and colleagues.
- Strong skills in handling customer inquiries, resolving issues, and maintaining a professionalism under pressure.
- Ability to handle multiple tasks simultaneously.
- Meet deadlines in a fast-paced environment.
- High level of accuracy in tracking reports, maintaining records, and drafting documentation for management approval.
About the Benefits :
At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment.
We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow.
We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
▶️ Assistant Executive - Liabilities Management - Dubai Holding Real Estate
🖊️ Asterix Communications
📍 Dubai