15 Oct
AL EMAD AUTO WORKSHOP
Dubai
We are seeking a highly motivated and customer-focused individual to join our team as an Automotive Service Advisor. As the first point of contact for our customers, you will play a crucial role in ensuring their satisfaction and maintaining our reputation for excellence in automotive service.
**Responsibilities**:
- Greet customers and assess their service needs.
- Consult with customers to understand their vehicle issues and concerns.
- Provide accurate estimates for repairs and maintenance services.
- Schedule appointments and communicate effectively with customers throughout the service process.
- Liaise between customers and technicians to ensure clear communication and timely completion of service.
- Maintain detailed records of customer interactions, service orders, and vehicle history.
- Upsell additional services and products as appropriate.
- Resolve customer complaints or concerns in a professional and efficient manner.
- Stay up-to-date on industry trends, vehicle technologies, and service procedures.
**Requirements**:
- Previous experience in automotive service or customer service roles preferred.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Knowledge of automotive systems and repair procedures is a plus.
- Proficiency with computer software and systems. Microsoft Excel is must
- Diploma in Automotive or equivalent is mandatory.
Pay: From AED3,000.00 per month
**Experience**:
- Automotive Service Advisor: 2 years (required)
Application Deadline: 22/04/2024
▶️ Automotive Estimator
🖊️ AL EMAD AUTO WORKSHOP
📍 Dubai