15 Oct
Fitch Group
Dubai
Bilingual Programme Manager, Dubai (English and Arabic)
At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and progressive approach helps us to keep a balanced perspective. Fitch is also committed to supporting its employees by advancing conversations around diversity, equity and inclusion. Fitch's Employee Resource Groups (ERGs)
have been established by employees who have joined together as a workplace community based on similar backgrounds or life experiences. Fitch's ERGs are available to connect employees with others within the organization to offer professional and personal support.
With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly competitive market. We have a relentless hunger to innovate and unlock the power of human insights and to drive value for our customers. There has never been a better time to make an impact and we invite you to join us on this journey.
**Junior Bilingual Programme Manager, Dubai (English and Arabic)**
**Fitch Learning Programme Management team is currently seeking a Junior Bilingual Programme Manager based out of our Dubai, UAE office.**
**What We Offer**:
- Innovative and enthusiastic for teaching and providing client services
- Source of the intellectual, as well as the practical answers that our clients need to succeed in a global marketplace
- Stimulating place to work and progress your career
**We'll Count on You To**:
- Work with Project Managers to ensure seamless transition of projects to business as usual operations
- Work with the project team including Project Coordinators to ensure project objectives are met
- Oversee end-to-end execution of workshops including training schedules, travel, vendors, classroom set-up, delegate communication, coordination with client teams etc.
- Provide guidance to the project team on material management, including liaising with authors & stakeholders, publishing of material, quality control etc.
- Work with Programme Managers to ensure seamless transition of Academy's.
- Project management all aspects of the execution of the assigned programmes (Course or Academy).
- Manage pre-programme activities such as raising tickets (Portals, VILT, Content...etc.), Allocation Sheet, introduction correspondences, logistics and assessments.
- Manage post-programme activities such as compiling feedback, invoicing, production of scorecards, budget reports and document lessons learnt
- Dashboard reporting across the various programmes to share with the client and internal stakeholders
- Manage high-volumes of queries from clients, delegates and stakeholders
- Proactively monitor risks & issues before they arise and escalate as per the project governance
- Ensure all project metrics are satisfied, and all critical events have taken place
- Maintain good relationships with project stakeholders including clients, project sponsors, instructors, plan-ning and other internal teams
**What You Need to Have**:
- 1-3 years' of experience in managing projects, programmes, workshops or events
- Good understanding on portals like Zendesk, Docebo and VLT
- Proactive in seeking guidance where appropriate
- Capable of working and coaching team members to complete tasks to a high standard
- Quick to act, thinking ahead, mitigating potential issues before they may happen
- Excellent communication skills; verbal and written
- Exceptional attention to detail, time management and prioritisation skills
- Ability to model data product reports in Excel, and analyze the data produced
- Strong IT skills including fluency in Excel,
Word and PowerPoint
- Experience within Learning and Development and Project Management is desirable
**What Would Make You Stand Out**:
- Exceptional time management and prioritisation skills
- Attention to detail
- Quick to act and responsiveness
- Ability to think ahead and foresee potential issues before they may happen
- 360º vision - look beyond the initial tasks and at all aspects of the project
- High Awareness of client profile and culture
- Good communication skills - spoken and written
- Inspires trust and confidence in others
LI-FC1 #LI-Learning #LI-hybrid
Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation,
we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every p
▶️ Bilingual Programme Manager, Dubai (English and
🖊️ Fitch Group
📍 Dubai