Guest Relations / Airbnb Host

Guest Relations / Airbnb Host

**Job Description: AirBNB Host / Guest Relations Executive**
**- The person should be well-versed in English communication. Knowledge of other languages is a plus.**
**- Serve as the primary point of contact for all guests, ensuring exceptional customer service and satisfaction throughout their stay.**
***:

- Greet guests upon arrival, provide a personalized and warm welcome, and assist with the check-in process. Anticipate and respond to guest needs, inquiries, and requests promptly and accurately, maintaining high professionalism and attention to detail.**
**- Maintain a thorough knowledge of the property's services, facilities, and amenities in order to provide accurate information and promote upselling opportunities.**






**- Handle guest complaints and concerns, addressing them effectively and in a timely manner, and seeking appropriate solutions to ensure guest satisfaction.**
**- Coordinate guest check-ins and check-outs, ensuring a smooth and hassle-free experience for guests.**
**- Coordinate reservations, confirmations, and cancellations, ensuring timely communication with the guests.**
**- Conduct regular inspections of accommodations and common areas to ensure they are clean, well-maintained, and meet the company's high standards of quality.**
**- Assist with concierge services, providing recommendations and arranging bookings for dining, transportation, entertainment, and other activities as requested by guests.**
**- Monitor reservation inquiries, respond to guest inquiries promptly, and manage bookings efficiently. Coordinate with the reservations team to ensure seamless communication and timely confirmation of reservations made through online platforms.**






**- Coordinate cleaning and maintenance schedules with cleaning/housekeeping staff and ensure timely completion of tasks.**
**- Execute basic housekeeping/laundry operations in the absence of a cleaner/housekeeper.**

**Job Types**: Full-time, Permanent

Pay: AED2,500.00 - AED4,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

Expected Start Date: 01/09/2024

▶️ Guest Relations / Airbnb Host
🖊️ Hudu Vacation Homes Rental
📍 Dubai