15 Oct
The Elixir Clinic
Dubai
JOB DESCRIPTION **(FEMALE CANDIDATES ONLY)**
The role of the Receptionist includes up selling and cross selling of services, coordinating front-desk activities, welcoming patients, opening new client files, receiving and tracking payments from clients and updating the Helix system. The role is responsible for all administrative tasks within the clinic location.
**Duties and Responsibilities**
**1.1 Primary Responsibilities and Duties**
- Register new clients on the booking system.
- Billing patients as per the company's price list.
- Ensuring all the services rendered to the clients are billed.
- Preparing daily sales reports for both cash and credit invoices.
- Upselling and cross selling of services offered by the clinic.
- Maintaining the clinic petty cash and reporting to accounts.
- Assisting with receptionist duties as and when required.
- Ensure all clinic policies and procedures are updated and current.
- Provide administrative support with all patient related documentation.
- Greet persons entering the Clinic to determine the nature and purpose of their visit and direct or escort them to their specific destinations.
- Coordinate with the nurses and doctors to ensure a smooth customer service experience
- Maintain updated appointment calendars and manage appointment schedule for the doctor.
- To maintain and manage the reception area to the expected company standards.
- Taking care of all medical records with respect to handling and filing.
- Highlight and escalate inaccuracies or inconsistencies in medical records to the branch manager.
- To work with, abide by and positively promote all Company’s policies and procedures.
- To maintain confidentiality at all times in accordance with company policy, data protection and privacy legislation.
- To carry out reasonable duties as and when requested by the Branch manager and any other senior management member.
**1.2 Secondary Responsibilities and Duties**
- Encourage multi-disciplinary teamwork.
- Adhere to the company's Mission and Vision.
- To provide administrative support for the company as required.
- Performs other duties as assigned.
**1.3 Customer Service**
- Knowledge of principles and processes for providing customer and personal services. This includes customer need assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Upselling and cross selling of all treatments.
- Adhere to the the company's telephone standards.
**1.4 Personal responsibilities**
- Demonstrates professional accountability and responsibility at all times.
- Maintains own staff development folder to record all educational and professional growth-related activities.
**2. Job Requirements**
**2.1 Skills and Knowledge**
- Excellent verbal and written communication skills.
- Should have excellent customer service skills
- Excellent organizational and time management skills.
- Should be proficient in Microsoft Office systems.
- Ability to build a rapport with customers on the phone and in person
- Ability to work as a team member whilst at the same time work on own initiative.
- Ability to comprehend and make inferences from written material.
- Ability to produce clear and concise reports
- Ability to work autonomously.
- Ability to manage and schedule large and varied workloads.
**2.2 Educational Qualifications**
- High School Certificate (minimum)
- Basic Degree in relevant field (preferred)
**2.3 Personal Traits**
- Should be positive, enthusiastic and self-motivated.
- Should take initiative.
- Should be a team player.
- Should be service oriented and customer focused.
- Should be able to work under pressure and adhere to tight deadlines.
- Should display clarity of speech.
- Should display a professional manner at all times
- Ability to work to deadlines
- Should have appreciation of Customer Care.
Ability to commute/relocate:
- Dubai:
Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Healthcare administrative: 4 years (required)
**Language**:
- Arabic (required)
License/Certification:
- Driving license (preferred)
**Experience**:
- up selling and cross selling: 3 years (required)
- Administrative: 4 years (required)
**Language**:
- Arabic (required)
▶️ Receptionist - Arabic Speaker (Dubai)
🖊️ The Elixir Clinic
📍 Dubai