14 Oct
Al Bayadh Garage
Ajman
Job details
Here’s how the job details align with your profile.
Job type
- Full-time
Location
Ajman
Full job description
Job Title: Service Advisor & Sales Executive
Location: Al Bayadh Garage, Ajman, UAE
Job Overview:
We are seeking a dynamic and customer-focused individual to join our team as a Service Advisor & Sales Executive. The ideal candidate will manage customer inquiries through WhatsApp and calls, advise on services, and convert leads into sales by providing tailored solutions. You will play a critical role in both managing client relationships and driving revenue for the business.
Key Responsibilities:
- Customer Management: Engage with customers via WhatsApp, calls, and in-person,
understanding their needs and offering relevant services.
- Service Selling: Explain and recommend appropriate mechanical, electrical, and cleaning services (Major & Minor service .) to customers, converting inquiries into confirmed bookings.
- Lead Nurturing: Follow up with potential customers, turning cold leads into warm leads by building rapport and addressing their concerns.
- Upselling & Cross-Selling: Suggest additional services to customers, such as painting, denting, or specialized cleaning services, where appropriate.
- Scheduling & Coordination: Manage the scheduling of service appointments, ensuring timely delivery and coordination with mechanics and technicians.
- Sales Reporting: Track and report on sales performance, customer feedback, and service bookings.
- Customer Satisfaction: Ensure high levels of customer satisfaction by providing excellent service, addressing complaints, and resolving issues promptly.
Requirements:
- Strong communication skills (verbal and written)
in English; knowledge of Arabic or other languages is a plus.
- Proven experience in customer service or sales, preferably in the automotive industry.
- Ability to handle multiple customers and inquiries via WhatsApp and calls.
- Basic technical understanding of automotive repairs and services (mechanical and electrical).
- A proactive, persuasive approach with the ability to close sales.
- Familiarity with CRM tools or systems for tracking leads and sales is an advantage.
- Positive attitude, organized, and customer-oriented.
Preferred Skills:
- Experience in the UAE market,
especially within the automotive service industry.
- Ability to work under pressure and meet sales targets
Job Type: Full-time
Pay: AED1,000.00 - AED2,000.00 per month
▶️ sales & service adviser
🖊️ Al Bayadh Garage
📍 Ajman