14 Oct
Transguard group
Dubai
Transguard Group was established in 2001 and has diversified significantly, leading in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!
We are currently recruiting for an Engineer – Facilities Management Hard Services to join our Facility Management team in Dubai.
Scope: To assist and support the facilities manager and clients in managing day-to-day operational management for all FM services, ensuring that the facility is fully maintained, functional, and safe for building users.
This includes overseeing maintenance activities, coordination with vendors and contractors, housekeeping and soft services, ensuring compliance with relevant safety guidelines, and implementing facility projects.
Financial Responsibilities:
1. Assist in preparing a monthly report with operational data to support the review of the operational performance of the contract in question.
2. Ensure FM services are delivered as per sold solution manpower resources only.
3. Identify and record continuous improvement initiatives - process improvement or cost savings.
4. Manage the project service delivery performance and ensure the SLA/KPIs are complied with.
5. Add value to the client’s business by presenting initiatives that drive down costs or complement their objectives by proposing initiatives in line with their business goals.
6. Deliver FM services in line with agreed contractual SLA/KPIs to ensure no penalties and deductions.
Customer Responsibilities:
1.
Work with team supervisors/team leaders to devise and conduct any induction and continuation training required for new staff – the training package should be produced before any new staff take on their responsibilities. All training that is carried out is to be recorded in staff personnel files.
2. Ensure that all service level agreements within the contract scope of works are maintained – these should be monitored monthly using the client evaluation forms, and any problems or issues should be resolved and escalated to the line manager seeking support on resolution and closure.
3. Procurement of materials/services/projects to be done in close coordination with the procurement team, with procurement policies strictly followed.
4.
Management of specialist services contractors/vendors within TG scope or as managing agent.
5. Ensure that all contract staff sickness, absence, and holidays are reported, thus always adhering to all company policies and procedures.
6. Liaise with clients and customers regularly to ensure that the highest standards are achieved and maintained to exceed customer expectations.
7. Develop excellent working relationships with clients at equivalent levels and hold regular client meetings to ensure the smooth running of the contract.
8. Undertake site visits to view staff performance and discuss and resolve any issues raised by clients regarding the quality of service.
Process Responsibilities:
1. Manage the contract service delivery as per best industry practices, international FM standards,
and compliance with local statutory guidelines.
2. Order project equipment and machinery.
3. Conduct contract staff induction and continuous training on best industry practices and established SOPs.
4. Arrange and control local order purchases.
5. Carry out a monthly review of the account with the line manager.
6. Monitor resource utilization to ensure that the right number and talent are available for delivering service as agreed contractually.
7. Prepare for the monthly staff meetings and for the daily/weekly briefings of site teams.
8. Ensure timely raising of invoices in coordination with central Admin and Finance Teams.
Innovation Responsibilities:
1.
Execute energy management projects on the contract by identifying opportunities for improvement and seeking guidance from the energy manager.
2. Introduce and integrate the latest technology as per current market trends, developing case studies and making business proposals with ROI models, etc.
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▶️ Engineer-Facilities Management Hard Services
🖊️ Transguard group
📍 Dubai