14 Oct
Customer Labs
Dubai
Are you looking for UAE jobs and ready to work as a Customer Service Sales Representative in Ras Al Khaimah? Emirates NBD Group is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talents to join our ENBD family.
Job Purpose (of Customer Service Sales Representative):
Receiving inbound calls to respond to general customer inquiries, requests, and complaints. Project a professional company image through phone interaction. Performing outbound calls to promote and sell the bank’s selective products.
Customer Service Sales Representative Responsibilities:
- Handle calls in a professional manner and address customer inquiries related to banking products and services.
- Proactively identify gaps in the journey and process and develop actionable plans to enhance them.
- Identify proactively opportunities to improve performance and create actionable plans that drive results.
- Emphasize the advantages of the product, such as low interest rate, flexible repayment options, or highlight limited time offers or benefits to prompt immediate action.
- Route service requests accurately, capture mandatory information, and provide customers with relevant product and service details.
- Follow up with customer calls where necessary.
- Adhere to standard work procedures while handling customer calls.
- Comply with information security and data privacy policies.
- Make fresh outbound calls to generate new sale leads.
- Establish credibility by providing transparent information and addressing concerns honestly.
- Follow-up on initial contacts as required to close the sale.
- Focus on day-to-day operations and ensure that targets are being met by the end of each month.
Skills & Qualifications of Customer Service Sales Representative:
- Bachelor’s degree, fresh graduates are welcome to apply.
- Excellent communication skills (written & verbal).
- The ability to work under stress.
- Problem-Solving Skills.
- Ability to lead, plan and manage change.
- Strategic thinker.
- Proactive/Self starter.
- Deadlines driven.
- Analytical and ability to interpret complex MI.
Job location: Ras Al Khaimah, United Arab Emirates.
Apply Now
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