14 Oct
ADIB
United Arab Emirates
Role : Support Officer Telesales Unit
Location : Jafza / Dubai
Role Purpose :
Ensuring backend support to Telesales Unit.
Key Accountabilities of the role
- Cross verification of the products sold by agents.
- Ensuring quality is maintained by periodic call monitoring.
- Providing feedback to ensure the agents maintain quality while interacting with clients.
- Deliver right levels of quality check, skills and support the team.
- Participate in regular review and development of quality control.
- Ensure compliance with bank policies and procedures.
Specialist Skills / Technical Knowledge Required for this role :
- Subject Matter Expert
- Good problem solving skills
- Excellent communication skills
- Attentive in analyzing errors and reporting it
▶️ Support Officer - Telesales (outsource role)
🖊️ ADIB
📍 United Arab Emirates