Support Officer - Telesales (outsource role)

Support Officer - Telesales (outsource role)

Role : Support Officer Telesales Unit

Location : Jafza / Dubai

Role Purpose :

Ensuring backend support to Telesales Unit.

Key Accountabilities of the role

- Cross verification of the products sold by agents.
- Ensuring quality is maintained by periodic call monitoring.
- Providing feedback to ensure the agents maintain quality while interacting with clients.
- Deliver right levels of quality check, skills and support the team.
- Participate in regular review and development of quality control.
- Ensure compliance with bank policies and procedures.







Specialist Skills / Technical Knowledge Required for this role :

- Subject Matter Expert
- Good problem solving skills
- Excellent communication skills
- Attentive in analyzing errors and reporting it

▶️ Support Officer - Telesales (outsource role)
🖊️ ADIB
📍 United Arab Emirates