14 Oct
Asterix Communications
Dubai
Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation.
Transguard Group is the UAE's most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!
We are currently recruiting for an Account Manager Facilities Management & Hard Services to join our Integrated Facilities Management Team in our HQ, located in DAFZA, Dubai Airport Freezone.
Scope : To manage the portfolio of key contracts / clients ensuring the services are delivered as per contractual terms and contracts are performing above sold margins.
Strengthen the client relationships to ensure 100% client retention. Understand the client requirements and objectives and provide solutions and services in line with overseeing FM operations of assigned contracts.
Financial
- Understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contract
- Ensure profitability of the contracts are met as per the budget / targets, and drive improvement in financial performance
- Investigate with the Senior Manager the reason why any expected gross profit on the contract is not met. Explore 'management solutions' to address the concerns
- Oversee project's service delivery performance and ensure the SLA / KPI's are met without any penalties / deduction
- Responsible for developing the business growth of the account; Implicitly understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contracts and against the sold solution resources budget
- Plan,
budget and forecast revenue in line with business target
- Reporting and management of overall contract portfolio contractual service delivery and P&L;
- Monitor contract headcounts in line with billable for all assigned contracts
- Monitor expenses and identify cost saving opportunities without compromising the service quality
- Prepare financial reports and forecasts as required
- Review the contracts and liaise with legal and commercial department to get signed from customer
- Review and submission of commercial / technical proposals to clients on renewals, ad-hoc projects etc.
- Monitor and lead the Mobilization / Demobilization of contracts to ensure smooth contract startup within the budget allocated
- Ensuring invoices are raised and submitted on time for all contracts in coordination with central FM and finance team
Customer
- Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract
- Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of the service
- Monitor that the service delivered is within the contract terms. If not discuss variations with the client and senior Manager
- Conduct weekly / monthly meetings with the clients to discuss deliverables and drive improvement in performance for all contracts
- Conduct weekly / monthly meetings with the client to discussion deliverables and drive improvement in performance for all contracts
- Undertake periodic site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of service and implement corrective actions
- Plan ahead and agree with the client for any new staff requirements to meet any future peaks and troughs
- Plan mobilization of staff according to agreed timescales with the client; Arrange site specific induction and training of new staff
- Work with demand planning team to ensure manpower planning is done efficiently and resources are always available
- Assist the bids / solutions team in bidding for new tenders and renewals of existing contracts
- Conduct Staff performance reviews and develop succession planning
- Continuously seek ways to improve service quality and efficiency
- Liaise with relevant stakeholders within the group such as commercial, legal, procurement, finance, HR as required
- Liaise with relevant stakeholders within the group such as commercial, legal, procurement, finance, HR as required
Process
- Monitor resource utilization to ensure that the right number and talent are available for delivering service as agreed contractually
- Develop and monitor SLA's and ensure that they are aligned to service delivery, client expectations and supplier expectations / service partners to achieve quality service delivery, effective supplier relationship management and profitability
- Monitor and control execution of FM contracts,
review the preventive and corrective maintenance programs and supervise the implementation of employees through reviewing reports on contractual service delivery
- Spot checking as appropriate to ensure the provision of quality maintenance works to the facilities
- Review and upgrading of SOP's inline with the service delivery and best industry practices
- Oversee the FM contract service methodologies aligned with sold solution
- Regular review of CAFM implementation and utilization contract wise
- Strategic planning and implementation of value added services
Innovation
- Drive energy management projects on the contract by identifying opportunities for improvement and seeking guidance from the energy manager
- Introduction and Integration of latest technology as per the current market trends
- Developing and submitting case studies to solutions team on implemented projects and contracts
- Review submission and implementation of Yearly roadmap to clients on value added services
- Implementation of Sustainable FM practices / services in line with SDG's and client visions
Selection Criteria
- Bachelor / Master of Engineering / Science in Mechanical, Electrical, Electronics, Mechatronics Engineering or Equivalent
- Technical Knowledge of FM standards and processes
- Certification preferred such as CFM, PMP, IOSH, NEBOSH and member of FM bodies such IFWM, BIFM, MEFMA Etc.
- Minimum experience of 12 years or above in management and service delivery of structured contracts (wherever standard SLA / KPI applicable) including 5 years or above in a Manager position handling multiple contracts
- Strong knowledge of commercials and contractual P&L;
- UAE driving license is mandatory
- Strong soft skills such as MS Word / Excel / PowerPoint and report writing skills
- Ability to interpret designed and built drawings of MEP, structural and Architectural
- Strong analytical and interpersonal skills
- Management and delivery of Multiple FM contracts including soft and hard services FM contracts
- Experience of handling various types of facilities such as Residential, Commercial, Master Communities, retails, Banking, shopping malls, Universities, Royal Palaces, schools etc.
- Strong communication and interpersonal skills
▶️ Account Manager - Facilities Management & Hard Services
🖊️ Asterix Communications
📍 Dubai