14 Oct
Al Bayadh Garage
Ajman
Job Title: Service Advisor & Sales Executive
Location: Al Bayadh Garage, Ajman, UAE
Job Overview:
Key Responsibilities:
- Customer Management: Engage with customers via WhatsApp, calls, and in-person, understanding their needs and offering relevant services.
- Service Selling: Explain and recommend appropriate mechanical, electrical, and cleaning services (Major & Minor service.) to customers, converting inquiries into confirmed bookings.
- Lead Nurturing: Follow up with potential customers, turning cold leads into warm leads by building rapport and addressing their concerns.
- Upselling & Cross-Selling: Suggest additional services to customers, such as painting, denting, or specialized cleaning services, where appropriate.
- Scheduling & Coordination: Manage the scheduling of service appointments, ensuring timely delivery and coordination with mechanics and technicians.
- Sales Reporting: Track and report on sales performance, customer feedback, and service bookings.
- Customer Satisfaction: Ensure high levels of customer satisfaction by providing excellent service, addressing complaints, and resolving issues promptly.
**Requirements**:
- Strong communication skills (verbal and written) in English; knowledge of Arabic or other languages is a plus.
- Proven experience in customer service or sales, preferably in the automotive industry.
- Ability to handle multiple customers and inquiries via WhatsApp and calls.
- Basic technical understanding of automotive repairs and services (mechanical and electrical).
- A proactive, persuasive approach with the ability to close sales.
- Familiarity with CRM tools or systems for tracking leads and sales is an advantage.
- Positive attitude, organized,
and customer-oriented.
Preferred Skills:
- Experience in the UAE market, especially within the automotive service industry.
- Ability to work under pressure and meet sales targets
Pay: AED1,000.00 - AED2,000.00 per month
▶️ Sales & Service Adviser
🖊️ Al Bayadh Garage
📍 Ajman