IT Service Desk Agent (Female Candidate)

IT Service Desk Agent (Female Candidate)

Attempt to resolve requests by prioritizing and taking ownership to follow-up and ensure resolutions for every opened case.
- Support continuity among working teams by generating daily service desk reports highlighting continuing needs, irregularities, and repeated incidents.

Liaise between customers and senior engineers to resolve critical incidents.
- Conduct customer surveys and provide feedback to improve processes and procedures within the team, allowing strong service-focused deliverables.
- Promote Convivo services and participate actively in marketing campaigns.

**Required Skills and Experience**:

- Strong ability to communicate technical information, both verbal and written, to a wide range of end-users.






- Standard installation and configuration of Windows 10, Office 365, MS Office, and other standard software.
- Configuration and troubleshooting of end-user devices - Computer hardware, mobile phones, printers/scanners, and conferencing devices.
- Excellent organization and time management skills to manage multiple incidents or customers at a time.
- Basic ITIL or Azure/AWS knowledge is a plus.

**Salary**: AED2,500.00 - AED3,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- IT End User Support: 1 year (required)

License/Certification:

- Microsoft Certification (preferred)

▶️ IT Service Desk Agent (Female Candidate)
🖊️ Convivo Technologies
📍 Abu Dhabi