13 Oct
Accor Hotels
Dubai
What you will be doing:
1. Prepare for daily VIP arrivals in terms of room allocation, amenities, and special requests of guests.
2. Keep Mis-en-place ready for VIP arrival (registration cards, room keys, welcome drinks).
3. Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
4. Resolve guest complaints/requests and liaise with the department concerned to ensure immediate follow-up.
5. Ensure that all messages, mails, and packages are delivered to the guest room.
6. Have knowledge of hotel rate codes, packages, segmentation, discounts, and how to handle each.
7.
Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled efficiently and courteously.
8. Check hotel situation, occupancy, functions, groups, and VIPs.
9. Re-announce VIP rooms to Housekeeping and F&B; departments.
10. Check if all departure details for the day have been taken, as well as for the next day.
11. Arrange for bouquets, cakes, and cards in case of guests’ anniversaries and birthdays.
12. Handle online reviews, control feedback, and presence on social platforms.
13. Ensure all staff are thoroughly familiar with the hotel’s emergency procedures and are prepared for any emergencies that may occur.
14. Execute regular technical/skills training and be responsible for setting up and maintaining ongoing training programs in the Rooms Division in conjunction with the Director of HR and the Training Manager.
15. Review Duty Manager/Night Manager book daily and take corrective action when necessary. Also, review the switchboard logbook daily.
16. Be familiar with all related company documentation,
especially with the relevant Operational Standards Manual for his/her field of responsibility.
17. Assume responsibility of Duty Manager when scheduled to do so.
18. Other duties as assigned.
Qualifications:
1. Minimum of 4-6 years’ experience as a Guest Relations Manager in the hotel is preferred.
2. Fluent English speaker with additional Russian language skills.
3. Excellent communication skills, both written and verbal.
4. Committed to exceeding guest expectations.
5. Understanding of all hotel management best practices.
6. Hands-on experience with Hotel Management Software (PMS).
7. Customer service-driven with outstanding communication and active listening skills.
8. Excellent problem-solving and multitasking skills.
9.
Leadership skills along with the ability to motivate a team to high performance.
10. Ability to work flexible hours.
11. Strong sense of responsibility and a professional presentation.
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▶️ Guest Relation Manager
🖊️ Accor Hotels
📍 Dubai