13 Oct
Abu Dhabi Islamic Bank
Abu Dhabi
Customer Service Representative
**Role: Customer Service Representative**
**Location**: Abu Dhabi
**Role Purpose**:
To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIB's professional image in all interpersonal dealings.
**Key Accountabilities of the role**
These are the main responsibilities of this role:
**RESPONSIBILITIES**:
**Greater**:Welcome & greet the walk-in customers and inquire and understand his/her needs.
**Customer Guidance & Managing Floor**:
- direct clients to alternative channels (Digital Channels).
- ensure client have all needed docs before wasting time in waiting and taking queue.
- Handle the customers in a pleasant manner and escort them to the concerned staff.
- problems evaluation.
- Customer anger management.
**Branch Assistance and Support**:
- Ambassador to handle the QMS Tokens
- Provide assistance to Help Desk counters.
- Manage the Queue at teller counters and waiting time at customer service areas.
**ADIB Branches Look and Feel**:ensure the branch the guideline book of look and feel.
Perform any other responsibilities entrusted by branch management from time to time.
**Specialist Skills / Technical Knowledge Required for this role**:
- Broad knowledge of ADIB's Retail Banking financial products & services
- Fair knowledge of ADIB's Operational Policies & Procedures
- Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
- Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
- Good Knowledge of UAE banking practices,
regulations & risks
- Fair knowledge of service standards
- Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
- Knowledge of Cross Sales
- Computer skills
Job ID 300002135293060
▶️ Customer Service Representative
🖊️ Abu Dhabi Islamic Bank
📍 Abu Dhabi