13 Oct
Grand Excelsior Hotel Al Barsha
Al Barsha
Give a warm welcome and check in guests
- Check out of departing guest in accordance with the hotel standards
- Becomes familiar with names of V.I.P., complimentary, and pre-registered guests at the start of each shift by reviewing report provided by Front office Management.
- Remains calm and pleasant when speaking with Guest; Guest is listened to attentively.
- Informs appropriate department of complaint.
- Informs F.O. Duty Manager of all complaints.
- Knows any special programs/packages/discounts, (Uses the Shift Supervisor as a reference source).
- Understands the various rates as applied to different room types and Packages.
- Guest service agent is completely familiar with all room types (including Suites and the Components and location of each).
Ability to commute/relocate:
- Al Barsha: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Hotel: 1 year (preferred)
- Guest Service Agent: 1 year (preferred)
**Language**:
- English (preferred)
▶️ Guest Service Agent
🖊️ Grand Excelsior Hotel Al Barsha
📍 Al Barsha