12 Oct
Intercontinental Hotels Group
Dubai
About Us
Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel.
We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better.
Our hotels are unique in their own right, with their own distinct outlook and story to tell.
Day to Day Responsibilities
We like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity.
You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries, and suggestions.
Every day is different at IHG, but you’ll mostly be:
1. Leading the way – managing guest experiences, team performance, and hotel operations
2. Prioritizing workload and ensuring your team delivers authentic, memorable experiences
3. Developing your team’s skills to drive results that positively impact hotel performance
4. Having authentic conversations with guests to resolve issues, queries, or concerns
5. Being the first point of contact for any critical emergency situations
Requirements
● Minimum Diploma or equivalent, some college preferred
● 2 years’ front desk/guest service leader experience
● Must be fluent in spoken and written English
● Other languages may be preferred
● Basic mathematics skills
● Excellent communication, problem-solving, reasoning, and motivational skills
● Long periods of standing in the front desk areas and occasional lifting of heavy items
● Working knowledge of hotel property management systems like Opera beneficial
● Willingness to work evenings and weekends
Benefits
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds,
experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
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▶️ Franchise Hotel - Duty Manager - Th8 Palm Hotel, Vignette Collection
🖊️ Intercontinental Hotels Group
📍 Dubai