12 Oct
First Gulf Bank PJSC
Dubai
- Division: Corporate and Commercial Banking Group
Company Description
Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent, and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company, in an exciting & dynamic industry.
Job Description
To manage and grow a portfolio of profitable borrowing and non-borrowing customer base in defined geographical markets in pursuit of specific sales, service, growth,
and opportunity targets.
KEY ACCOUNTABILITIES:
1. Meet and exceed monthly target objectives across portfolio growth and revenue.
2. Focus on activation and management of dormant/inactive customers.
3. Be abreast with all policies, products, and processes to ensure a superior client onboarding experience.
4. Proactively participate in Learning, Development, and training programmes of the bank to be effective sales personnel.
5. Ensure strict adherence to all KYC, Compliance policies, and other processes as stipulated.
Job Context:
1. Manage a portfolio of assigned customers comprising primarily non-borrowing customers.
2. Achieve monthly and annual KPI objectives (Portfolio, Revenue, X-sell, and Activations).
3. Cross-sell bank products (New accounts, Assets, Trade, FX, and Bancassurance) to increase product penetration across the customer portfolio.
4. Refer and upgrade customers to other units within the segment viz. Sales & Coverage RM.
5.
Ensure penetration in the market through focus on New to Bank referrals from existing customers.
6. Maintain Daily Sales Reports on business performance for review.
Customers:
1. Be commercially effective in the role and consistently keep the customer/client as the focus & ensure excellent customer service by delivering quality client onboarding experience.
2. Ensure timely updating of KYC and conduct due diligence.
3. Ensure thorough knowledge of all products, policies, and processes in order to achieve a superior client onboarding experience.
4. Effectively manage current account excess and account conduct management.
5. Ensure no mis-selling to customers by offering products/services transparently as per customer requirements.
6.
Understand and resolve/escalate customer redresses to ensure timely resolution.
Learning & Growth:
1. Participate in the assigned People Development and Learning & Development programmes. Take accountability for own development by active enrolment and participation with close coordination with the respective Unit Manager.
2. Ensure participation in assigned training, Learning & Development programmes.
3. Be aware of competition offerings and offer suggestions to the line manager to improve products/processes.
Internal Processes:
1. Ensure strict adherence to prescribed Sales & Compliance processes as per Bank's policies.
2. Adhere to governance & controls to proactively identify, manage, and minimize/mitigate potential losses.
3. Adhere to agreed SOPs across applicable areas.
4.
Adhere to all prescribed internal processes to ensure satisfactory Audit Ratings.
FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY:
1. Propose and recommend decisions as per the approved authorization matrix.
2. Function within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
Qualifications
QUALIFICATIONS & EXPERIENCE:
1. Bachelor’s Degree in Business Administration, Finance, Banking, or a related major field of study is preferred.
2. 3 years’ relevant experience in Corporate, Commercial, or Business Banking in similar positions managing a customer base in the identified target segment.
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▶️ Virtual Relationship Manager
🖊️ First Gulf Bank PJSC
📍 Dubai