Virtual Relationship Officer - Emiratized Role (Part Time)

Virtual Relationship Officer - Emiratized Role (Part Time)

Virtual Relationship Officer - Emiratized Role (Part Time)

- Part-time
- Division: Corporate and Commercial Banking Group

FAB, theUAE’s largest bank and one of the world’s largest and safest institutions, offers an extensive range of tailor-made solutions, and products and services, to provide a customised experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.

Job Context:

- Manage portfolio of 400-500 customers comprising of customers primarily non borrowing customers
- Achieve monthly& annual KPI objectives (Portfolio, Revenue, X-sell and Activations)






- Cross sell bank products (New accounts, Assets, Trade, FX and Bancassurance) to increase product penetration across customer portfolio
- Refer and upgrade customers to other units within the segment viz. Sales & Coverage RM
- Ensure penetration in the market through focus on New to Bank referrals from existing customers
- Maintain Daily Sales Reports on business performance for review

Customers

- Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience
- Ensure timely updation of KYC and conduct due diligence
- Ensure thorough knowledge of all products, policies and processes in order to achieve superior client on boarding experience
- Effectively manage current account excess and account conduct management
- To ensure no mis selling to customers by offering products / services transparently as per customer requirements.

Learning & Growth







- Participate in the assigned People Development and Learning & Development programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Unit Manager
- To ensure participation in assigned training, Learning & Development programmes
- Awareness to competition offerings and offer suggestions to line manager to improve product/ processes

Internal Processes

- Ensure strict adherence of prescribed Sales & Compliance processes as per Bank's policies.
- Adherence to governance & controls to proactively identify, manage and minimize/mitigate potential losses
- Adhere to agreed SOP’s across applicable areas
- Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings

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Minimum Qualification






Diploma or bachelor’s degree in business administration, Finance, Banking or a related major field of study is preferred
Minimum Experience

- 1-2 years relevant experience of Banking in customer service / sales / client facing roles.
- Commercial Banking experience will be an added advantage.
- Strong interpersonal skills and fluency inEnglish and Arabic

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▶️ Virtual Relationship Officer - Emiratized Role (Part Time)
🖊️ First Gulf Bank PJSC
📍 Dubai