12 Oct
Intercontinental Hotels Group
Ras Al-Khaimah
Learning & Quality Coordinator at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
Hotel: Ras Al Khaimah Resort and Spa (RKTHA), Al Rafaa, Mina Al Arab
Responsibilities:
- Coordinate and facilitate the new colleagues Hotel Orientation program and supervise the onboarding process.
- Monitor the submission of new hires' review and completion of mandatory training.
- Assist in conducting the Training Needs Analysis.
- Assist in designing and preparing learning materials using different instructional techniques and formats such as role-plays, team exercises, group discussions, games, and videos.
- Assist in developing the Monthly Training calendar.
- Conduct IHG Technical training & development workshops for Frontline Colleagues.
- Assist in measuring, evaluating, and following up on the overall effectiveness of training programs directed toward continuous improvement.
- Assist in liaising with schools and universities in preparation for IHG Academy internships placement.
- Prepare Training Reports by the end of each month.
- Coordinate and collaborate with the Departmental Trainers for all training activities that are required to be completed.
- Ensure full optimization of the IHG Merlin My Learning platform.
- Compliance with the IHG Learning Brand Standards.
- Consolidate data for the monthly report of Learning and Quality.
- Monitor the progress of key hotel performance.
What we need from you:
- 1-2 years of luxury hotel experience, preferably with an understanding of LQA or Forbes Standard Rating.
- Analytical and strategic thinking.
- Agile, resilient, dynamic & professional.
What you can expect from us:
We give our people everything they need to succeed.
From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong,
grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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▶️ Learning & Quality Coordinator at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
🖊️ Intercontinental Hotels Group
📍 Ras Al-Khaimah