12 Oct
Webhelp
Abu Dhabi
PREFERRED CANDIDATE QUALIFICATIONS –CURRENTLY AVAILABLE IN THE UAE.CAN JOIN IMMEDIATELY.As a Quality Analyst, you have to execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customers’ experience as they interact with your customer service advisors through inbound and outbound calls, email, chat, and social media responses. As they do, you compare it against the Company’s standards of performance —a Scorecard. This may include assessing Advisors’ demeanor, technical accuracy, customer service performance, and conformity to company policies/procedures and regulatory guidelines.
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers.
Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job has emerged as the UAE premier job portal, attracting thousands of job seekers every day in UAE.
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▶️ Quality Analyst - Native Arabic speaker
🖊️ Webhelp
📍 Abu Dhabi