12 Oct
voco
Dubai
**About Us**
Welcome to voco.
Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters that make memorable travel dependable. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that stand out from the crowd.
Becoming part of the family, everyone’s a host
Every great stay starts with a great host, who are the beating heart of our hotels. Our teams are there when people need them but, give them space to relax.
It’s these thoughtful touches that give our service the balance guests adore: natural and easy-going but, also friendly without being over the top.
voco Dubai Palm The Palm is conveniently located on the trunk of the manmade island while being part of the newly launched “Palm West Beach”, a trendy and vibrant spot with an array of exceptional dining concepts.
**Your day to day**
**You responsibilities are**:
- Assist in the implementation of the operating standards and train hosts in how to carry out the tasks
- Ensure that all employees establish a rapport with guests. Handle all guest requests and enquiries on food, beverage, and service.
- To be ensure all voco Food & Beverage standards are in place.
- To have a thorough understanding and knowledge of all Food & Beverage items in the menu and the ability to recommend Food & Beverage combinations and up selling alternatives.
- To ensure that the place of work and surrounding areas are kept clean and organized at all times.
- To ensure that the team projects a warm, professional,
and welcome image.
- To assist in identifying training needs and discuss training plan programs for the employees with the Assistant Outlet Manager or Outlet Manager.
- To ensure that the outlet employees are Multi Skilled and have the necessary skills to perform their duties through consistent training in accordance with the Annual Training Plan.
- To liaise and inform the Assistant or outlet Manager of all training sessions.
- To ensure that all employees maintain a high standard of personal appearance and hygiene at all times.
- Understand and strictly adhere to the Rules & Regulations established in the e Hotel’s policy on Food Safety, Fire, Hygiene, Health and Safety.
**What we need from you**
- 3 years related experience including at least 1 year in same capacity or an equivalent combination of education and experience.
- Good practical, operational and adequate administrative skills.
- Strong leadership skills
- Experience in a “lounge” environment is an advantage.
- A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco service standards
- A true “team-player” mentality and flexible attitude towards a diverse set of tasks
- Excellent communication skills
**What we offer**
We’ll reward all your hard work with great salary and benefits - in addition to career development, employee room discounts and great work culture.
Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics.
We are an equal opportunities employer.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing.
Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.