11 Oct
ADIB - Abu Dhabi Islamic Bank
Abu Dhabi
Job Description
Role: Customer Service Senior Officer
Location: Abu Dhabi
Role Purpose:
Deliver excellent customer service in accordance with agreed standards.
Key Accountabilities of the role:
1. Responsible to close customer complaints and ensure that customer is satisfied with the service provided.
2. Ensure TAT is adhered to and where possible exceed customer expectations.
3. Ensure customer is constantly informed on the status of his/her query.
4. Co-ordinate and liaise with other departments in a professional manner.
5. Deliver right levels of service skills support & coach other colleagues.
6. Participate in regular review and development meetings with key stakeholders.
7. Ensure compliance with bank policies.
Specialist Skills / Technical Knowledge Required for this role:
1. Customer service skills in order to resolve customer complaints.
2. Display flexibility in dealing with clients and other team members.
3. Good problem-solving skills.
4. Excellent communication skills.
5. Excellent decision-making skills.
6. 2 years' experience.
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▶️ RB-Home Finance - Customer Service - Customer service senior officer (Outsource)
🖊️ ADIB - Abu Dhabi Islamic Bank
📍 Abu Dhabi