Call Center Representative Job in Dubai

Call Center Representative Job in Dubai

Call Center Representative Job in Dubai

The Brand Star Portal company announced a job as a call center representative . You will answer client questions, resolve difficulties, and deliver excellent customer service over the phone or via email/instant messaging. Your responsibilities will include answering and reacting to consumer calls, resolving complaints, and reporting complicated situations to managers. You will also be responsible for fulfilling sales objectives, turning leads into sales, and keeping accurate records of client contacts. A high school graduation and basic computer skills are usually necessary, with previous customer service experience desired. Success in this profession requires strong communication, problem-solving,





and multitasking abilities.

- Job Location: Dubai, United Arab Emirates
- Company Industry: Call Centers & Customer Care Outsourcing
- Job Role: Customer Service and Call Center

Responsibilities

- Manage both incoming and outgoing calls promptly.
- Determine the demands of the consumers, present clear information, investigate problems, and provide answers and/or alternatives.
- Provide clients with information about our goods and generate leads utilizing the appropriate lead type.
- Engage in fluent and engaging communication to develop relationships that yield positive results.
- Utilize the call center database efficiently to back up all of the call history records.
- Decrease customer wait times and provide a pleasant telephone conversation to increase customer satisfaction.

Skills

- Previous experience in a supervisory or customer service capacity.
- Fluency in spoken language and proficiency in operating telephone features.






- Ability to juggle numerous tasks while responding to calls.
- Proficient grasp of computer technologies to carry out assigned duties effectively.
- Knowledge of effective negotiating techniques and ability to articulate product or service benefits.
- Willingness to innovate and improve existing work products based on constructive feedback.

Preferred Candidate

Years of Experience: 1–3 years

Residence Location: United Arab Emirates

How to Apply

Please ensure that you complete these procedures to submit your application for the job of Call Center Representative at Brand Star Portal:

- Click on the ‘APPLY’ link: Submit your information by clicking on the ‘APPLY’ link, which will take you to the application form or portal.
- Complete the application form:





Provide all required information, including personal data, educational history, and job experience accurately.
- Upload Your Resume: Include your most current CV, emphasizing relevant experience and abilities.
- Please Send in Your Application: Review all supplied information, then send in your application via the portal.
- Follow-up: If you do not receive a response within a few weeks, consider contacting the human resources department to inquire about your application status.

Conclusion

The work of a Call Center Representative at Brand Star Portal provides an exciting opportunity to interact with customers, find solutions to problems, and contribute to sales and customer satisfaction milestones. Individuals who are proactive, versatile,





and ready to succeed in a fast-paced workplace are required for this role, emphasizing good communication, problem-solving, and multitasking abilities. If you possess the necessary credentials and are passionate about providing outstanding customer service, this position can be a perfect match for you.

FAQs

Q1. What are the qualities required for this employment?

You are expected to have a high school graduation and fundamental computer abilities. Previous customer service experience is preferable.

Q2. What are the primary duties of a call center representative at Brand Star Portal?

The management of incoming and outgoing calls, resolution of customer complaints, achievement of sales goals,





and maintenance of accurate records are among the most important roles.

Q3. What skills are necessary for success in this position?

Strong communication skills, problem-solving abilities, multitasking skills, and expertise in computer operations are vital. Experience in managerial and customer service jobs is very advantageous.

Q4. Where is the job located?

You will be based in Dubai, United Arab Emirates.

Q5. What is the normal working hours schedule?

The role is full-time; however, specific work hours or shifts may vary. Verify the details during the application or interview process.

About Company:

To assist businesses in enhancing their brand visibility, Brand Star Portal is a cutting-edge digital agency providing comprehensive solutions.





They employ technology to promote business development through strategic branding, lead generation, and customer interaction. They emphasize innovation and creativity as driving forces behind their success. The knowledgeable team members assist businesses in establishing a powerful online presence, constructing a brand identity, and cultivating customer connections. Through digital transformation, Brand Star Portal empowers companies to distinguish themselves in a competitive market and achieve long-term success.

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▶️ Call Center Representative Job in Dubai
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