11 Oct
Mandarin Oriental Hotel Group
Dubai
Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
Mandarin Oriental Downtown, Dubai
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.
With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.
Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.
Scope of Position
Ensures comprehensive and complete coverage of own sales portfolio, covering all levels of accounts and all revenue streams within the account for a comprehensive client servicing, achieving targets and maximum productivity. Manages activities related to the sales functions with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals. Track record in exceeding targets with the ability to identify, implement and execute sales strategies and account plans.
Responsibilities
- Understand and disseminate all corporate and hotel policies and standard operating procedures to colleagues.
- Ensure compliance with the MOHG Code of Conduct and all business activities and decisions.
- Support all learning and development activities.
- Safeguard stored information and not divulge any personal data without appropriate authority.
- Adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
- Ensure compliance with the MOHG Social Media Policy.
- Act as a hotel ambassador at all times.
- Carry out any additional duties requested by management related to hotel operational activities.
- Acquire, develop and manage local & international corporate business, government, MICE & leisure accounts.
- Monitor the market and competition and report on threats and opportunities.
- Provide accurate and timely reporting on segment and account production.
- Implement and execute all sales objectives and action plans to reach and exceed targets set.
- Negotiate prices with customers for transient, long stay and group business.
- Maintain files of major accounts in the management system.
- Understand the overall market, including competitors’ strengths and weaknesses.
- Maximize upselling opportunities during negotiations.
- Build strong relationships with customers, Guests and Team Members.
- Handle guest complaints and disputes.
- Utilize all available on-the-job training tools for colleagues.
- Conduct site visits as required by hotel operation.
- Participate in Client Entertainment with Sales Department as required.
Skills & Qualifications
- Senior school qualifications.
- Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management.
- Minimum 2 years of experience working in a 5-star hotel environment within Sales and Banqueting.
- Previous experience in the GCC is an advantage.
- Must be excellent in using computer applications.
- Mature and outgoing with excellent interpersonal skills.
- Ability to work under pressure and on own initiative.
- Positive attitude and good communicator.
- Effective time management and organizational skills.
- Commitment to delivering high standards of customer service.
- Fluent in English.
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▶️ Sales Manager-Mandarin Oriental Downtown, Dubai
🖊️ Mandarin Oriental Hotel Group
📍 Dubai