Hostess

Hostess

· Represent our brand throughout the Guest journey to deliver a flawless dining experience.

· Ensure that each guest becomes a happy fan of our restaurants by delighting them from welcome until farewell.

· Understand all food and beverage items in the menu and have the ability to recommend food & beverage combinations and up-sell alternatives.

· Introduce the appropriate menu and suggest menu specials to the guests.

· Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found, ensuring follow-up with guests.

· Establish a rapport with guests, maintaining good customer relationships.







· Perform all duties and tasks in the assigned Place of Work to the standard set.

· Adapt to rotate within the different sub-departments of the Food & Beverage Division or any other Department of the hotel as assigned.

· Ensure that health, hygiene, and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures.

· Create positive, memorable, and efficient guest interactions within the hotel lobby.

· Provide engaging, entertaining, and inspiring guest service, meeting or exceeding property standards.

· Proactively greet guests within the lobby environment, identifying needs and fulfilling them appropriately.

· Monitor traffic flow and guest queues within the lobby, directing guests as appropriate to minimize wait times.

· Manage queuing system and procedures in accordance with property policies.

· Actively identify,





acknowledge, and resolve guest concerns following service recovery protocols.

· Identify sales opportunities and promote premium rooms, suites, and amenities to guests.

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▶️ Hostess
🖊️ The Meydan Hotel
📍 Dubai