11 Oct
GAC
Dubai
**About GAC**
**Our corporate DNA**
**World-class shipping, logistics, and marine services built on quality, safety, and sustainability with the human touch. GAC delivers flexible integrated portfolios to customers globally, emphasizing a long-term approach, sustainability, innovation, and ethics.**
**7500 + Employees around the world / 300 +Strategically located offices / 50 +Countries.**
- At GAC, we rely on our IT systems to provide the best solutions that help our users worldwide. We seek an experienced _**IT Service Desk Administrator**_ to join us on this journey, using their technological skills to make us more efficient. _
**Responsibilities**
- Provide fast, efficient,
and effective IT and Communications support to the GAC Group of Companies within agreed SLAs.
- Be proactive and pre-emptive in identifying, addressing, and resolving issues.
- Work on various technical issues, from diagnosing network, server, and workstation problems, to thinking outside the box to find solutions and resolve complex issues.
- Assist with service desk ticket management support, including managing escalations and ensuring tickets are resolved promptly.
- Continuous monitoring of health & security of the hybrid infrastructure hosted by Group IT to deliver smooth business operations and communications network between GAC Global offices and its customers.
- Ensure GAC worldwide Microsoft 365 users are adequately managed, secure, and governed to avoid loss of time and delivery to the business and its customers.
- _ _**_This Position required to work on roster basis_**
**Requirements**:
- BSc (IT) Degree or Higher Diploma in Information Technology.
- 3+ years of experience in a client-facing technical support/service desk context.
- Ability to work well under pressure with good problem-solving skills in a collaborative, team environment.
- Microsoft Azure Administrator & O365 administration certifications are mandatory.
- Experience in Microsoft Device management solutions would be an advantage.
- Excellent command of the English language.
- Strong self-led, work prioritization, and strong analytical skills.
- Team-player.
- Strong influential skills when communicating inside and outside the organization with peers, vendors, and clients.
- Knowledge of service desk ticketing system - exposure to Jira on-prem would be an added advantage.
▶️ IT Service Desk Administrator
🖊️ GAC
📍 Dubai