Guest Service Agent - Front Office

Guest Service Agent - Front Office

**A)** **Responsibilities and Duties**:

- Verifies the guest's method of payment and follows established credit-checking procedures.
- Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
- Take guests' details and allocate their rooms
- Talk to transport carriers (such as airlines, bus companies and rental car agencies) to make and confirm travel arrangements for guests
- Inform guests of the hotel/motel's services and facilities, policies and procedures
- Provide tourist information to guests
- Make reservations for sightseeing tours, restaurants, the cinema and live entertainment
- Deal with enquiries and requests from guests






- Take messages for guests
- Finalize guests' bills and issue receipts upon payment
- Arrange accommodation for guests travelling to other destinations
- Perform cashier duties and exchange foreign currency
- Place guests' possessions in a safe if requested
- Coordinate the cleaning of guests' personal laundry, Shoe shining and room service deliveries
- Follow in-house procedures to help ensure the security of guests and employees

Ability to Commute:

- Dubai (required)

Ability to Relocate:

- Dubai: Relocate before starting work (required)

▶️ Guest Service Agent - Front Office
🖊️ Emirates Grand Hospitality
📍 Dubai