Car Care Call Centre- Female Arabic Speaker

Car Care Call Centre- Female Arabic Speaker

**Duties and Responsibilities**:

- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Identifying, escalating priority issues and reporting to the high-level management.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration,





communicating and coordinating with internal departments.
- Opening work orders
- Other duties as assigned.

**Requirements**:

- Experience in dealing with the public.
- Excellent communication skills, including verbal with proper grammar.
- Ability to work with others in a close manner.
- Good computer skills.
- Good multi-tasking skills.
- Must be fluent in both English and Arabic

**Skills and Specifications**:

- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.

▶️ Car Care Call Centre- Female Arabic Speaker
🖊️ D Luxe Car Care
📍 Dubai