11 Oct
IHG Hotels & Resorts
Dubai
About the Company:
InterContinental Hotels Group (IHG), a global hospitality company, operates a diverse portfolio of over 6,000 hotels across nearly 100 countries. Founded in 2003 and headquartered in the UK, IHG's brands range from luxury to economy, including InterContinental, Holiday Inn, Crowne Plaza, and Kimpton Hotels. Known for delivering exceptional guest experiences, IHG emphasizes innovation, sustainability, and community engagement through its "True Hospitality for Good" initiative. With a focus on comfort, service, and strategic growth, IHG continues to be a leader in the global hospitality industry.
About Us
Voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels,
where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.
Job Summary: We like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions.
Requirements:
1. Minimum Diploma or equivalent, some college preferred.
2. 2 years’ front desk/guest service leader experience.
3. Must be fluent in spoken and written English.
4. Other languages may be preferred.
5. Basic mathematics skills.
6. Excellent communication, problem solving, reasoning and motivational skills.
7. Long periods of standing in the front desk areas and occasional lifting of heavy items.
8.
Working knowledge of hotel property management systems like Opera beneficial.
9. Willingness to work evenings and weekends.
Responsibilities:
- Lead and manage guest experiences, team performance, and hotel operations.
- Prioritize tasks to ensure the team delivers memorable experiences.
- Develop team skills to enhance hotel performance.
- Engage authentically with guests to resolve issues.
- Act as the first point of contact for critical emergencies.
What we offer: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family.
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▶️ Franchise Hotel - Duty Manager at VX Monaco Hotel – Dubai World Islands
🖊️ IHG Hotels & Resorts
📍 Dubai