10 Oct
Hilton Hotels
Dubai
About the Company:
Hilton Hotels & Resorts, founded by Conrad Hilton in 1919, is a flagship brand of Hilton Worldwide and a pioneer in the global hospitality industry. With over 6,500 properties across 119 countries, Hilton offers a wide range of accommodations from luxury to mid-scale options. The brand is synonymous with innovation, having introduced significant industry firsts such as the air-conditioned hotel, the computerized reservation system, and the concept of airport hotels. Hilton is known for its commitment to exceptional guest experiences, sustainability, and community service, encapsulated in their "Travel with Purpose" initiative. Through a blend of timeless elegance and modern convenience,
Hilton Hotels continues to set the standard for hospitality excellence worldwide.
Job Summary:
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As Guest Service Agent, you will serve on the Front Office Team to provide services for Guests and contribute to an overall exceptional experience from check-in through check-out.
Requirements:
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
1. Previous experience in a customer-focused industry
2. Commitment to delivering a high level of customer service
3. Great attention to detail
4. Professional manner with an emphasis on hospitality and guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
1. Previous experience in cash handling
2. Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
Responsibilities:
1. Achieve positive outcomes from Guest queries in a timely and efficient manner
2. Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
3. Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
4. Demonstrate a high level of customer service at all times
5. Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
6. Demonstrate a knowledge of hotel room categories, room rates, packages,
promotions and other general product knowledge necessary to perform daily duties
7. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
8. Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
9. Comply with hotel security, fire regulations and all health and safety legislation
10. Act in accordance with policies and procedures when working with front of house equipment and property management systems
11. Follow company brand standards
12. Assist other departments, as necessary
Work Hours: 8 Hours a Day
What will it be like to work for Hilton?
Hilton is the leading global hospitality company,
spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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