10 Oct
Abu Dhabi Islamic Bank PJSC
United Arab Emirates
Role : Unit Coordinator
Location : Dubai
Role Purpose :
Assisting front end sales unit to submit error free applications and ensure maximum disbursals of cards.
Key Accountabilities of the role :
- Daily applications received from front end sales for prescreening and receiving MIS is prepared and shared with sales management.
- Discuss discrepant cases with sales unit to submit error free applications.
- Customer call back performed for verification of applications / documents details.
- Coordination with sales offices / OPS / CIU units for daily scanning / originality.
- Scanning and photocopy of applications performed whenever required.
- Daily forwarding MIS prepared and shared with sales management.
- Data entries of applications are performed and resolve upfront declines by coordinating with BDMs.
- Consolidation MI for entire UAE is sent to OPS / CIU for data entry purpose.
- Review last working day CIU declined / pending files.
- Arrange resolutions for the cases.
- Daily coordination with sales for CPV pending cases.
- Coordination with CIU for any urgent cases to ensure error free applications processed.
- Reinstate MIS for card unit prepared and shared with the sale management.
- Scanning reinstates applications and compiling the same for all emirates and sent to the scanning unit / CIU.
- Ensuring the documents handed over to scanning team with hands-off as per the process.
- Check image clarity, accuracy of indexed fields and completeness of scanned files before upload.
- Practice quality control measures to avoid miss-outs of upload and handover.
- Process and upload the Murabaha Contracts on Finnone system.
- Prepare daily report for the number of documents scanned and making the MI for the same.
- Last working day reinstates are tracked daily for No Updates / In process, by coordinating with CIU and ensure these cases are resolved.
- Contract receiving and final contract closing MIS are prepared, by coordinating with all support staff, and shared with sales management.
- End to end process for stage 2 cases are tracked for OPS processing.
- Coordination with OPS for entire UAE WIP cases and resolves the discrepancies and ensure all cases are disbursed.
- Coordination with UAE cards team and send the final closing MIS for business management review.
- Tracking of physical applications and archival of the same BDM wise.
- Retrieval of physical applications whenever required, and records are maintained accordingly.
- Error MIS is prepared and shared with sales management.
- Prepare the submitted case MI tracker.
- Prepare pending and decline MIS, on coordination with CIU to get the PP IDs of last working day submissions, daily.
- 100% review of pending and declined files with respective BDMs for reprocessing error free applications.
- Maintain and dispose the permanent decline cases as per the defined process.
Specialist Skills / Technical Knowledge Required for this role :
- Knowledge of MS Office, Excel.
- Knowledge of Flex, CMS, Prime, Synergy and File net capture.
- Ability to work under pressure and stringent deadlines.
- Team player.
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▶️ Unit Coordinator - Cover Card (Outsource)
🖊️ Abu Dhabi Islamic Bank PJSC
📍 United Arab Emirates