Floor Supervisor - Medical Center

Floor Supervisor - Medical Center

We are urgently seeking an attentive and trustworthy Female Floor Supervisor to join our medical centre in providing excellent Health Services to our clients in Dubai.

**Key Responsibilities**:

- Supervise day-today activities of the Clinic and improve the process capability.
- Executes all operational processes in line with the Operations Manager and monitors effectiveness.
- Handle enquiries, payments and provide a high level of support and information to patients/guests.
- Establish communication with the patient and their attendants and get feedback about clinics visits, stay, and patient care and maintain a record of the same for evaluation.






- Work towards achieving the best when it comes to the number of visits in the clinic.
- Take extra care of any VIP patient and keep the Branch Manager updated.
- Build and promote the image of the facility.
- Act as a coordinator between patient, doctor, and administration department.
- Explain services available and need for the proper use of it.
- Frequent inspection for the managing and cleanliness of the lobby, reception, concierge, and hospital/clinic entrance.
- Handle patient complaint in a timely manner, takes notes and seeks HOD’s assistance if the complaint cannot be solved within the department.
- To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
- Update the shift checklist and make sure that all the tasks are completed.
- Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports.
- Knowledge principles and processes for providing customer and personal services.





This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

**Requirements**:

- Suitable Graduation Degree
- Master Degree in Hospital Management (preferred)
- Minimum 4 years of experience in a similar field with at least 2 years in a similar position.
- Innovative with strong service focused approach, interpersonal, negotiating and influencing skills
- Flexible and open minded approach
- Excellent communication skills, both written and verbal
- Deal with complaints in professional manner
- Excellent interpersonal skills
- Highly analytic skills
- Ability to organize and prioritize
- Good time management skills
- Maintain good appearance and proper demeanor at work.






- Safety conscious, motivated, able to manage pressure, takes initiative.
- Displays integrity and honesty
- Is service oriented and customer focused

**Job Types**: Full-time, Permanent

Application Question(s):

- Mandatory Question: What is your age?
- Mandatory Question: What is your gender?
- Mandatory Question: What is your nationality?
- Mandatory Question: Have you worked as a floor supervisor in a medical clinic before? YES or NO?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Clinic Floor Supervisor: 2 years (required)

▶️ Floor Supervisor - Medical Center
🖊️ uniCare Medical Group
📍 Dubai