09 Oct
Apt Resources
Dubai
Apt Resources is currently looking for a Presentable Tagalog Speaking Female Telephone Operator to join our client's team. As a Telephone Operator, you will be responsible for handling incoming and outgoing telephone calls in a professional and courteous manner. You will assist callers by providing accurate information, taking messages, and transferring calls to the appropriate departments or individuals.
**Responsibilities**:
- Answer incoming calls and direct them to the appropriate department or individual
- Greet callers in a friendly and professional manner
- Provide accurate information to callers regarding company services and policies
- Take messages and relay them to the intended recipients
- Assist with making outgoing calls as needed
- Maintain a log of incoming and outgoing calls
- Handle customer inquiries and resolve complaints or issues
- Ensure strict adherence to company telephone etiquette and standards
- Perform other administrative tasks as assigned
**Requirements**:
- Prior experience as a telephone operator or in a customer service role
- Professional and presentable appearance
- Excellent communication and interpersonal skills
- Good knowledge of telephone systems and equipment
- Strong customer service skills
- Ability to handle multiple calls simultaneously
- Attention to detail and accuracy
- Ability to work in a fast-paced and demanding environment
**Benefits**:
**Basic salary**: AED 1300 + Service charge + Upselling incentive + Shared accommodation