Customer Care Officer - Tpa (Pharmacist)

Customer Care Officer - Tpa (Pharmacist)

**1.** **JOB PURPOSE**
- The Jobholder serves customersmembers by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining database. He / She should provide accurate and information to customers.

**2.** **RESPONSIBILITIES AND DUTIES**
- Should escalate all discrepancies encountered in TOB (Table of benefits), Ntouch Parameters and Network issues with the concerned departments.
- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.






- Provide high quality customer service by handling customer service requests as defined in the Call Center Knowledge Base efficiently and accurately with relevant necessary documentation.
- Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate.
- Continuously learn to keep up-to-date with changes and developments to services and procedures.
- Handle light back office work related to follow-up and customer complaints.
- Maintain confidentiality of the company’s customers and data.
- Adheres to the assigned shift schedule and avoid any late attendance
- Keep abreast with the latest changes to any of the company’s procedures and new policies.
- Handle sudden rush of calls, stressful periods, and call volume pressure
- The incumbent will need to solve customer problems, handle irate customers.
- The incumbent will be dealing with customers from different languages, accents and cultures.
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports






- Manage Health hub appointments, NAS Club, and Basmah requests
- Able to accurately assess eligibility within the UAE (HAAD and DHA) guidelines as well as policy boundaries.

**3.** **KNOWLEDGE, SKILLS AND EXPERIENCE**
- University degree in any discipline from a reputable university.
- Experience in medical front office procedures preferred and knowledge of medical terminology
- 1-2 years’ work experience in the Customer Service functions
- Excellent oral and written communication skills.
- Must be computer literate.
- Excellent command of the English language, Arabic is a definite plus.
- Should be a team player with an aptitude for customer service.
- Highly decisive.
- Listening Capacity
- Problem-Solving
- Flexibility
- Empathy






- Clarity in Communicating
- Good typing speed
- Patience
- Tech skills
- Attention to Detail
- Calm Under Pressure
- Positive Attitude

**Job Types**: Full-time, Permanent

Pay: AED5,000.00 - AED6,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

▶️ Customer Care Officer - Tpa (Pharmacist)
🖊️ TPA
📍 Dubai